Dental A Team W/ Kiera Dent And Dr Mark Costes

Paul Edwards, founder and CEO of CEDR, is on the podcast. CEDR is an HR company that helps managers solve problems while staying in compliance, and Paul has fantastic advice for how to hire those difference makers for your practice. With Kiera, he shares his thoughts on: The importance of job descriptions for each role How to create a plan for hiring Why you can’t be afraid of bringing on new people What happens when you find the right person Episode resources: Learn more about CEDR Join the CEDR Facebook group: HR Base Camp Listen to the What the Hell Just Happened in HR podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Here’s your quick fix for getting more patients through your doors! Kiera talks through the following ideas (and why they work): Make sure your company is one you believe in Know your ideal patient Host monthly or quarterly giveaways Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

It’s a consultant takeover with Brit and Dana! Something the two have been hearing a lot in practices across the country is treatment coordinators aren’t sure where to direct patients amid numerous treatment options, then financing options. It’s a lot to cover! In this episode, Brit and Dana discuss how to make financial options as simple as possible for both parties (patient and practice). They touch on: The right time to talk about cost Who should be the one talking dollars How many patient options should be presented And more! Episode resources: Reach out to Dana and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Brit is fresh off visiting a ton of practices, many of which are part of dental support organizations (DSOs), and she’s sharing her insight. With Kiera, she talks about the foundational pieces to set up DSOs for success — everything from training the leadership team, setting up KPIs, providing profit and loss statement education, and allowing culture and patient experience to grow in each practice while keeping an overall brand. Episode resources: Reach out to Brit and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Vanessa Vitagliano with Dental Warranty is on the podcast to talk about utilizing a warranty to provide peace of mind to your patients (and practice), especially amid these times of uncertainty. Vanessa and Kiera discuss what it’s like for both the practice and patient if Dental Warranty is utilized, the benefits the program offers, how it works with insurance plans, and a ton more. Be sure to get an exclusive link below for Dental A-Team listeners to get a $500 discount on Dental Warranty offers! Episode resources: Get $500 off when joining Dental Warranty: go.dentalwarrantycorp.com/DentalATeam Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This is an episode all about perio and why it’s so important to establish protocol for it in your practice. Dana joins Kiera to touch on the following: Why establishing perio protocol will benefit your hygiene team How to get calibration How to implement more perio conversations No two perio philosophies are identical, so providing guidelines for your practice will help with continuity between patients. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

This episode is for those who can’t seem to catch a break no matter how hard they try. Kiera shares her personal experiences from this past year that have brought chaos into her life, and how she found a way to take a moment and be still. Remember: Life is happening for you and now to you. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

When it comes to marketing, are you just spending money for the sake of spending money? This episode is all about realizing your marketing return on investment. Where are your patients coming from? What’s working and not working? Kiera shares what practices should be asking of their markets to get the most bang for their buck. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

This episode is about reflecting on who you are — as a business owner, as a team member, and on the person you’ve become. Kiera talks about different types of business owners, and strengths that come with each, and then encourages listeners to write a letter to themselves to come back to in a year, two years, five years, or ten years. Leave notes for yourself, ask questions, and challenge who you are. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera is answering a listener's question! The question: How do I double-check my CPA? The answer … is in this episode! Kiera talks about why as a business owner, you need to have a basic understanding of taxes and finances — enough to know when red flags pop up. She shares how she navigates the finances of her business (alongside a team of tax experts), how she is able to stay aware, and why it’s so important to at least be aware of what’s going on. Want to ask your own question and have it answered on the podcast? Email hello@TheDentalATeam.com!  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Want to know if your practice is a place people like? Take a look at the number of internal referrals you’re getting. Kiera shares why your patients telling others to come is a sign of a healthy, thriving practice. Internal referrals mean your practice provides great service, delivers on promises, and is real and authentic (no more fake it ‘til you make it!). Listen to this episode to learn how to increase the amount of internal referrals your practice gets and make patients raving fans of your work. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Wanna know what makes the best teams? Collaboration. Team members working together creates positive morale and culture, and that’s what you want in a practice. Hear some nuggets of wisdom from Kiera as she talks about growing your team into leaders and giving them purpose each week. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

It’s a consultant-takeover episode! Spiffy Tiffy and Brit talk about the transition of bringing on a new associate … and what that’s like from a team member’s perspective. It can be exciting. It can be scary. And both of those feelings are okay. The two consultants share what they’ve experienced in the offices they’re visiting, and how team members can take ownership bringing a new person to your practice. Episode resources: Reach out to Brit and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

The Dental A-Team is made up of consultants with front office, clinical, and leadership expertise who are here for your practice to make it the best it can be! In this episode, Kiera talks about the benefits, opportunities, and support that DAT brings to your office — all revolving around increasing profit, encouraging you to be the best version of yourself, and perfecting your practice’s systems. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Billing extraordinaire Sarah O’Brien is on the podcast! Sarah and Kiera are talking all things documentation + getting your claims paid faster. Included topics are … Why documentation is important How it relates to billing What SOAP notes are Why better notes = better patient experience How to get the right information to insurance companies And more Check out Sarah’s documentation reference sheet! Episode resources: Connect with Sarah: sarah@evolutiondentalbilling.com or 602-318-9396 Learn more about Evolution Dental Billing Listen to episode 296, Unveiling the Art of Negotiating Fee Schedules Listen to episode 291, 2020 — Close Your Billing Out Strong Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s time for another office autopsy! The office Kiera discusses in this episode is undergoing a big transition — from a five-op office to a 10-op (maybe even 15) one. Kiera shares the journey she’s been through with the doctor, who was initially hesitant to bring her on, and how she was able to help guide the office to success.  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

We all want the best patients ever in our practice, right? Kiera dives into how to get those great patients through your doors in this episode. Where does it all start? With you! Here’s what you need to do: Create an avatar for your ideal patient(s) Assure the culture of your practice is conducive to that ideal patient Review your database to pinpoint ideal patients already coming to you Episode resources: Reach out to Kiera Listen to episode 421, How to Get More New Patients Listen to episode 102, Don’t Cater to the World; Cater to Your Ideal Patient Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Dr. Erin Elliot speaks with Kiera (from a pickleball tournament!) about how to make your practice invaluable to a community — even during a recession. They touch on the following: How to expand your in-house services How to hire highly motivated team members Tasks you can do proactively today How to keep your mental stamina And more Dr. Elliot was able to produce and collect during the early days of Covid-19 because these approaches were established in her practice. Listen up to learn how your practice can be just as valuable. Episode resources: Learn more about Dr. Elliott Take Dr. Elliott’s sleep apnea course Listen to episode 436, Tackling Adding New Comprehensive Dentistry Listen to episode 166, Expanding Your Dentistry Scope Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is about a listener-requested topic! When you’re in the dentistry field, it’s easy to feel as if you’re financially behind all of your non-dental friends. Kiera shares her own experiences with this mental game, and how she was able to get through it. Episode resources: Reach out to Kiera Listen to episode 121, Paying off Student Loans? Here’s What Not do Do Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

 Is your team obsessed with having the best patient experience possible? In this episode, Kiera is joined by Dana to talk about how to get your team into that same-day treatment mindset. They discuss what it takes to get your team on board for a pro-same-day treatment culture, how it can save your office time, and why this approach bleeds into a culture of pivoting, growing, and evolving all at once. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!