Listen In

  Too many interruptions are taking us away from what truly matters. We also see leaders afraid to listen. And this blocks the dynamics of listening, preventing a decision to trickle down to the lower echelons of the organization. Sense-making is a process that uses listening as a tool to foster learning that encompasses innovation, creativity, and transformation. It supports all voices being heard and leads to successful business outcomes while having positive societal impact and a sense of belonging. Dr. Gemma Jiang is the founding director of the Organizational Innovation Lab at the University of Pittsburgh. As a complexity leadership scholar and practitioner, Gemma is committed to bridging the "knowing-doing" gap by building capacity for addressing complex social challenges. She is involved in a diverse set of projects, including a National Science Foundation-funded convergence research project on circular economy and two Pittsburgh locally funded projects: the Pitt u.lab hub and the Adaptive Spa