Listen In

Do you feel heard by the organization you work for as an employee? Which companies do you feel listened to as a customer? What have you experienced to know whether your voice is being heard by politicians? Do your employees, customers and stakeholders feel heard...or not? How can we transform 100s, even 1000s of potential critics into super promoters by listening to their needs and responding accordingly? Are you aware of the value scaling listening can bring to your organization? And how to architect scaling listening? We know listening is essential in interpersonal communication. Yet, how can we scale listening so that we can respond to hundreds of thousands people and bring value to the organization at a larger scale? Jim Macnamara is on a mission to spread the value and importance of listening, even more at large scale. He is a distinguished Professor of Public Communication at the University of Technology in Sydney. Jim is internationally recognized for his research into the evaluation of public communic