A Well-designed Business® | Interior Design | Designers | Business |interior Design Success

656: April Jensen: How to Establish Client Expectations for Successful Projects

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Sinopsis

  Today with April Jensen Welcome to A Well-Designed Business. April Jensen of St. Louis-based ADJ Interiors was in business for 25 years before she created an onboarding doc for her high-end interior design business. April and LuAnn walk step-by-step through her onboarding doc as April lets us in on how it has helped her handle client expectations and sticky situations. Pick it apart: [16:13] April shares her response to a client who is unsure of their budget   [22:44] Why mutual respect with clients is necessary for a successful project    [27:40] April advises how to respond to a client who is worried about a single product   [36:33] April and LuAnn share their mutual frustration with clients who text   [42:55] LuAnn and April chat about how to handle clients who don’t pay LuAnn and April Jensen’s Ah-Ha moments: “I’m a designer, and it’s okay to be a business person too.” - April Jensen   “You asked for a burger and a coke. If you want fries, it’s more money.” - LuAnn Nigara   “You have to