Security Management Highlights

Carlos Francisco, CPP, spent more than two decades climbing the ranks in security at Walt Disney World Resorts, learning how to balance situational awareness, de-escalation, and customer service. Now, he joins the GSX Daily edition of SM Highlights to discuss the human-centric security culture that led the world-class environment for guests at the “Happiest Place on Earth” and how to apply those lessons across the security management profession. Additional Resources Take security higher at GSX: https://www.gsx.org/ Learn additional lessons for career growth—especially for early career and aspirational leaders—here: https://www.asisonline.org/security-management-magazine/articles/2023/09/workforce-development/ Study the value of concierge guarding from cultural properties and museums: https://www.asisonline.org/security-management-magazine/articles/2024/04/concierge/ Are your soft skills up to par to handle a customer-centric culture? Get pro tips here: https://www.asisonline.org/security-management-mag