Gut + Science - Real Talk With Ceos On Culture, Data, And Decision-making

Michael Crafton is the President and CEO of Nelbud Services Group. Founded in 2005, the company’s origins were humble to say the least, with only Michael’s pickup truck and $800 in hand. He has since grown the business into the largest self-performing kitchen exhaust hood cleaning company in the country and been recognized four times as an award-winning top workplace in Indiana.  Michael strives to create a best-in-class employee experience and accomplishes this by creating sustainable careers that empower, attract, and promote an engaging culture. In this throwback episode, you’ll hear Michael emphasize how the happiness and satisfaction of employees directly impacts customer experience. Michael also shares ways to integrate the mindsets and cultures of different regions, based on his experiences supervising numerous mergers. Truth You Can Act On:   1. Happy Employees Create Happy Customers    Supporting Quote:  Micheal Crafton: “I may or may not have been accused of being survey happy, because I am.I absolu