Gut + Science - Real Talk With Ceos On Culture, Data, And Decision-making

Mark Miller is the VP of High-Performance Leadership at Chick-fil-A and the best-selling author of nine books, including his most recent, Win Every Day. For over twenty years, Mark and his team at Chick-fil-A have researched what drives organizational performance and applied it to their everyday operations. In this episode, Mark shares practices and tools to help leaders execute and cultivate a healthy workplace. Truth You Can Act On    1. Commit to Pursuing Mastery   Supporting Quote Mark Miller: “We actually think mastery, even though it's maybe not an everyday word, that it is the right word. I want to be really, really clear. The goal here is to do the right thing the right way every time, but it's not the expectation. And we think there's a huge difference. If an expectation is unrealistic or impossible, it will de-motivate people, but a goal, particularly a challenging goal, can inspire people.”   2. Own the Numbers   Supporting Quotes  Mark Miller: “We cannot find a high performance organization on the