Omni Talk

In this episode of Confessions of Supply Chain Executives, host Chris Walton sits down with Omar Akilah, SVP of Product at Infios, and Aadil Kazmi, Head of AI Product Development at Infios, to tackle one of the biggest questions facing retail leaders today: Are retailers actually ready for agentic AI? While AI dominated the conversation at NRF, the reality inside many retail organizations is far more complicated. Many companies are still struggling with fragmented systems, unclear strategies, and uncertainty about where AI should even be applied. Omar and Aadil break down what agentic AI really means for commerce, how it differs from traditional generative AI, and why the biggest opportunity may not be flashy customer experiences but rather the operational backbone of retail: supply chain execution. From autonomous order monitoring to real-time visibility across the entire order lifecycle, they explore how agentic AI could fundamentally reshape how retailers manage fulfillment, delivery promises, and opera