Spapreneur Podcast

On Today's Show: More adventures in front desk land - because sometimes we don't get it right. You don't understand multitasking until you've run our front desk - which is why we put a lot of value on who we hire for the position and who we don't. Listen and learn from our latest front desk drama. Topics: Why you want the front desk staff emotionally involved in your spa When you think you found the right person - but not quite Sometimes training involves energy Just because you've worked in the back rooms doesn't mean you're good at the front desk "You're going to screw up - just don't F*** with the money" Conflict resolution a la Ramona We do not have temper tantrums in front of clients - unless it's us The cardinal sins of the front desk When to back up your staff Sometimes you get the hire wrong - be willing to get rid of them Get support if it's your first firing Resources: Blog Posts About Hiring Front Desk Staff Facebook Community