Pink Elephant - The It And Itil Service Management Experts

As part of Service Level Management, there are three underlying themes expressed in the ITIL documentation of best practices for SLM that support the goals of IT Service Management. These include: Partnerships, Simplicity, 'What'...not 'How'. In this PinkPodcast featuring Pink Elephant consultant Jim Wright, explore how these themes support the two objectives of IT Service Management: IT services should align to business needs; and IT should act as an agent for change to facilitate business transformation.