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In 2019 the Automotive industry will go through a lot of changes.  In addition to that, it's predicted that the massive sales growth we've seen every year since 2008 will come to a halt.  In fact, it may even decrease!  With that in mind, it's the perfect time to utilize your CRM tool and start to cultivate the relationships you have with your current base. Start building processes that have the customer in mind, not you!