Engineering Culture By Infoq

In this Shane Hastie, Lead Editor for Culture & Methods, spoke to Phil Abernathy about his work helping organisations focus on employee happiness to drive customer happiness and shareholder return and the Bureaucracy Mass Index as a tool to identify where companies are bloated and ineffective. He also spoke about what’s needed for real transformation. Why listen to this podcast: • Great companies are realising that in order to attract great talent you have to have a great place to work • If you have complex systems and complex processes, the root cause will be complex structures • The organisational BMI – the Bureaucracy Mass Index, the proportion of enablers to doers. A healthy BMI is around 10%, whereas in many organisations it gets to be as high as 40% • Having clear objectives that are visible to the while organisation enables good decision making; Objectives and Key Results are one tool to achieve this • Organization transformation must include mindset and culture as well as structure and roles More