Nick Lansley's Innovation Lab

In the first episode of 2016 (5th overall!), I am interviewed by Telecom TV's Martyn Warwick who was interested to learn of my past and thoughts on the state of innovation in Retail. This is where I talk about my angst against 'omni-channel' - rather than attempting to fuse in-store and online shopping, each ought to be allowed to be different, one from the other, and should "celebrate their own uniqueness" in their value to the enterprise as a whole.