Gemba Academy Podcast: Lean Manufacturing | Lean Office | Six Sigma | Toyota Kata | Productivity | Leadership

This week's guest is Cristian Goyzueta. Cristian is relatively new to continuous improvement but had a wealth of knowledge to share. Cristian and Ron covered quite a few different topics, ranging from ISO to visual management and more.  A MP3 audio version of this episode is available for download here. In this episode you'll learn:  The quote that inspires Cristian (3:20) Cristian's background (4:44) ISO and lean in the service industry (8:30) Why it's hard to convince leaders to focus on the process (13:10) Cristian's goals (21:17) Experimenting with visual management (28:25) Cristian's final words of wisdom (33:36) Podcast Resources Right Click to Download this Podcast as an MP3 Download a Free Audio Book at Audible.com Cristian on LinkedIn The Toyota Way to Service Excellence Subscribe & Never Miss New Episodes! Click to Subscribe in iTunes If you enjoyed this podcast please be sure to subscribe on iTunes. Once you're a subscriber all new episodes will be downloaded to your iTun