Let's Fix Things

Joe and Guus discuss customer journeys for connected devices, why apps are not the answer, and what building bots has taught us in the IoT space. Guus discussed building a bot named aio. Joe shares thoughts around companies losing direct touch points with customers due to 3rd party tools and what a customer journey could look like for a connect device. Looking at moving from the previous 3 screen (laptop, tablet, mobile) and 5 screen (+TV, watch) strategies to a no-screen strategy with voice, chat, and sensors as the main UI users may interact with.More can be found at: raftcollective.comHosts: Joe Fletcher and Guus Baggermans // Creative Director and Principle Designer at Raft collective. Embracers, hackers, and early adopters of IoT technology. --- Send in a voice message: https://anchor.fm/letsfixthings/message