Bill Murphy Show

Shep Hyken says all the things we’ve been saying about the state of Customer Service.  But he says it to a big audience. He spreads his “do the right thing” ideal with high profile consultation, bestselling books, keynote speeches and corporate training. We discuss … Continue reading → The post BMS S02E12 SHEP HYKEN Smilin’ and Dialin’ appeared first on Bill Murphy Show.