Brand Newsroom

Two-thirds of us have jumped on social media to complain about bad customer service. Today BNR asks expert Chris Smoje how do you give good customer service on social media?   On My Desk Chris recommended Blinkist Nic mentioned the 2018 Edelman Trust Barometer Sarah recommended an article from Buffer Social on the new Facebook algorithm James suggested a book by Allan and Barbara Pease, The Answer.   Links you might need If you want to enter the competition to win a copy of Contently’s book The Storytelling Edge, pop along to the BNR website here.   Brand Newsroom is a marketing podcast for anyone who has a say in how companies are communicating — covering marketing, content marketing, public relations, media, branding and advertising.