Today's Business Leaders With Gabe Arnold

From putting together a business plan to purchase a bicycle to helping a company go public to running a successful consulting firm, Terry Ogburn has a wealth of business experience. In this installment of Today’s Business Leaders, Terry shares actionable advice and insightful guidance he has collected along the way. The Customer is the Boss One constant through all of Terry’s business ventures has been an emphasis on customer service. While running an air conditioning repair company, Terry rearranged how scheduling was done to better fit his customer’s schedules. He also created a policy for his techs to clean up after they finished working on a unit simply to ensure the client was impressed and satisfied. These changes were simple to implement, but this superior service meant customers stayed with his company. This added customer service helped him build a large and loyal following of customers. The success of the company made it easy for Terry to later sell the company, because the dedicated customer base