The Sales Evangelist: Sales Training|Speaking|Business Marketing|Donald Kelly

Sellers must understand what drives their customers and their core needs in order to help them be more effective, and conducting high-quality customer interviews is an important piece in that process. Hannah Shamji is a conversion copywriter who has a degree in Psychology and training in counseling. She likes to merge her understanding of human behavior through customer research with producing an effective customer interview. It brings about accurate feedback and insight and provides a valuable asset to your business.         CHALLENGES OF CUSTOMER INTERVIEWS Focus groups are a popular way of conducting interviews, but Hannah has found them to be time-consuming and not very effective in getting pure, unbiased answers. When we ask the wrong questions, we often get empty answers. There are time constraints in creating the right questions to ask. There is a difference in just writing a question and coming up with a question that sparks the emotions of the customer to draw out the purity of their response. WHY DO