Driving Results Through Culture

To what degree might rudeness impact team performance - and team member performance - in your workplace? Rudeness and incivility is rampant in our organizations. A 2013 study featured in the Harvard Business Review found that 98% of employees reported experiencing incivility at work by bosses and peers. Individual reactions to incivility include: 48% intentionally decreased their work effort. 38% intentionally decreased the quality of their work. 63% lost work time avoiding the offender. 80% lost work time worrying about the incident. What hasn’t been examined is how rudeness and incivility impact team performance. A 2015 did exactly that. It examined how rudeness impacts medical team performance. This research used simulation-based experiments with neonatal intensive care teams. No humans were placed at risk during this study. The hypothesis was that “interrelating processes essential for collaboration are adversely affected when medical professionals are victims of others’ rudeness.” In this three-minut