Driving Results Through Culture

I am often asked about my three-phase culture refinement process. Today I’ll share how the third phase – “refine” – ensures the effective evolution of your purposeful, positive, productive work culture. My approach is founded on this hard fact – senior leaders must drive and champion their organization’s culture. They are ultimately responsible for clarity of and demonstration of the organization’s servant purpose, values and behaviors, strategies, and goals. They can’t delegate this responsibility to any one or to any other function – they must model and coach their desired culture daily. The refine stage happens about every two years. This stage offers business leaders and senior leaders the opportunity to update portions of their organizational constitution. Which portions stay the same? Your servant purpose and values don’t typically require updates. Though values rarely change, you may find that you need to tweak the language in your values definitions. Your organization evolves once you set high standar