Ccw Digital: A Customer Service Online Platform
Ep.115: Angel Vaccaro
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:32:54
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Sinopsis
How do you provide the best customer experience in your industry? Deloitte partner Angel Vaccaro discusses how the definition of a "good" customer experience has changed over the last 20 years and how businesses can keep up by combining personalization technology with the human touch. "Know me, know what I want so that when you're interacting with me you're giving me messaging that makes sense for me as a human," says Vaccaro. In this podcast, Vaccaro gives examples of how brands can build an emotional connection with their customers.