Ccw Digital: A Customer Service Online Platform
Ep. 110: Lessons In Connections From Dell & Comcast
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:28:40
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Sinopsis
Humanity is the theme of today's two-part episode. First, Deb Zell shares how Dell Technologies uses contact center data to better understand (and deliver for) our customers. Later, Mel Penna reveals how Comcast adopts a human perspective to CX strategy, including the decisions it makes about processes and technologies.