Ccw Digital: A Customer Service Online Platform
Ep. 106: Reimagining Workforce Management
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:22:37
- Mas informaciones
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Sinopsis
As customer demands change, so too do expectations for contact center employees. Workforce management is consequently taking on renewed importance, and Thomas Kim of CIBC shares best practices in this exclusive interview.
