Ccw Digital: A Customer Service Online Platform
Ep. 104: Lexi Emmons
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:18:01
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Sinopsis
Traditional quality scoring is broken. Lexi Emmons of Bright Horizons joins the CCW Digital podcast to provide the solution. Learn how to incorporate factors like emotion, empathy and personal connection into your assessment.