Ccw Digital: A Customer Service Online Platform

Alexis Smith highlights the need for more focus on the employee: "I think it just comes down to, first of all, employees are people. I think we sometimes neglect to think that, and it's all the rage now. We're all talking about being more human and seeing each other as being more human, and I think that's really important, but the only way to reach your customers or your consumers regardless of what business you're in is through your employees. So I think it takes a greater focus today on figuring out what's important to them, what drives and motivates them, how do they feel valued."