Knowledge@wharton
How Do Customers Feel About Algorithms?
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 0:08:36
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Sinopsis
Many managers worry that algorithms alienate those who would rather deal with a real person than a robot. New research from Wharton’s Stefano Puntoni looks at how the attitudes of customers are influenced by algorithmic versus human decision-making. Hosted on Acast. See acast.com/privacy for more information.