Dental A Team W/ Kiera Dent And Dr Mark Costes

Tiff and Dana provide expertise on how to know where your new patients are coming from by using systems already in place. They recommend: Starting with the software you have Capitalizing on the information asked for Putting action behind it Remember: If you’re not tracking referrals, you don’t know what marketing efforts are or aren’t working, so it’s a worthy implementation to get behind. Episode resources: Reach out to Tiff and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tina and Tiff talk about how to nail a 5-star worthy new patient exam, including establishing a relationship, perfecting the hand-off, and building a system based on what works. Diagnoses can’t come before a relationship — that’s how to be worthy of those five stars. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We all have personal goals and dreams that haven’t gone anywhere. In this episode, Kiera shares her own journey from 2022, how she worked through it (and continues to do so), and where she is today — with expanded hope and energy. It’s a mindset that can be applied to many of our own obstacles: giving ourselves space to be frustrated and then choosing the best path forward. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is reviewing the first book assigned for Dental A-Team’s 2023 book club, Extreme Ownership: How U.S. Navy SEALs Lead and Win. She talks about the key highlights from the pages, and how to incorporate lessons learned into your own practice. Interested in catching up? Check out the full list of books here. Episode resources: Attend the 2023 DAT Summit Listen to episode 652, Introducing the DAT Book Club Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera shares a tactical laundry list of how true, beneficial mentorship of associates can happen. Ideas from finding motivations and working backwards to going for a walk outside during a break and plenty in between. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

… you need to EARN a 5-star review! In this consultant-takeover episode, Tiff and Tina share what makes them want to leave a 5-star rating and review for any business they interact with, and what the right pieces look like. Remember: It comes down the feelings you leave your patients with, so start there. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is all about what Kiera has done to elevate both the Dental A-Team as a business, as well as the practice she and her team consult in. The difference-makers that she explains are: Profitability Relationships White noise time Systemization Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tiff and Britt share their insight for asking patients for reviews. These days, people are used to being asked for their opinion and provide feedback — it’s a critical way to both improve your practice and draw more people to your business (people like seeing businesses with lots of reviews!). The consultants share their favorite ways, including exactly what to say, to ask patients for reviews, plus advice for setting a goal and getting there. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Britt  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera starts off this episode with a little equation which leads to contemplating what each of us wants to do with our time left. It’s an opportunity to be intentional with each and every day, and apply what we ultimately want to do and become to our actions. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Having a community of like-minded people is essential, but it’s important to not be the smartest person in the room! This episode is about surrounding yourself with people who will inspire, challenge, and level up your life personally and professionally; people who you can take help from and ask questions of. Kiera challenges listeners to inventory where they want to grow in their lives, and then seek out someone who will help you excel in that arena. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

The dentistry world is still struggling to bounce back from the impacts that Covid-19 had on the industry — people resigning and schools not generating as many new workers. Kiera gives tips on how to find dental assistants for your practice quickly and effectively. Her suggestions include: Turning your practice into a dental assistant school Standing out above the crowd (use VivaHR for a DAT discount! Email us!) Getting scrappy She also gives ideas on how to create appealing ads to hire people. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Do you know how much of a gap there is between where you are today and where you want to be someday? In this episode, Kiera talks about identifying that gap in your practice. She breaks down your practice’s fundamentals: money, you, and systems/teams, and asks how systematized your practice is. Added bonus: All of this will be addressed in detail at the Dental A-Team Summit! Sign up to attend! Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s a consultant takeover! Tiff and Britt discuss the pluses of using route slips in your practice. Using a protocol for route slips will ramp up your office communications and help secure the trust of your patients. Consider the two following questions when using route slips: Is there a system in process? Do your team members know that protocol? Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Britt  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

How does your practice handle social media and other internal marketing? Dana and Kiera explain what successful internal marketing like social media looks like: What types of posts work Who your avatar should be How to get team members on board And more! Episode resources: Attend the 2023 DAT Summit Reach out to Dana and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dana and Kiera break down the pluses and minuses of dropping insurance in your practice. This episode includes a breakdown of why you would/wouldn’t want to drop insurance, why a membership plan does or doesn’t make sense for your practice, the difference between in-network and out-of-network fees, how to get the reimbursements you want, and a ton more. Bonus: Hear about the hottest trends in offices across the country—what dental practices are focusing on with the DAT consultants. Episode resources: Attend the 2023 DAT Summit Reach out to Dana and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is on The Pinnacle Podcast with Rebecca Hannah! This crossover episode touches on the journey of building a business, off-the-top recommendations to strengthen your dental practice TODAY, pivoting as a business visionary during Covid-19, the importance of technology in practices, and a ton more. Episode resources: Subscribe and listen to The Pinnacle Podcast Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Britt discuss motivation from two angles — how to encourage patients to pay statements, and how to inspire team members to go above and beyond. They talk about where guilt fits in, how to humanize actions, if brightly-colored paper in the mail works, and how things look from a leadership perspective. Episode resources: Attend the 2023 DAT Summit Reach out to Britt and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This is a crossover episode with The Making Of podcast! In it, Kiera talks with cosmetic dentist Ashley Joves about how to overcome high overhead and navigate the economy. Topic discussions include what overhead is and what your goal should be, how to know if you’re disciplined as a business owner, how to work with emergency savings accounts, and loads more. Episode resources: Subscribe and listen to The Making Of podcast Listen to episode 596, The Dark Side of Business and How to WIN! Listen to episode 254, Breaking Dentistry Norms Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera’s teasing what’s going to happen at the 2023 Dental A-Team Summit! The theme: tried-and-true secrets of those multi-million dollar practices. This episode looks at your dental practice’s reputation, and why you need a good one.  Be sure to sign up for the 2023 Summit: thedentalateam.com/summit2023.  Episode resources: Attend the 2023 DAT Summit Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tiff reflect on what happens when life, work, or anything in between goes awry. Tiff shares the experience she recently had traveling that ended up being one of the best happy accidents to ever happen. This topic is the perfect reminder to identify the temper tantrum moments in your practice and figure out to control the circumstances the best way possible and create systems that’ll solve problems forever. Episode resources: Reach out to Tiff and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast