Dental A Team W/ Kiera Dent And Dr Mark Costes

Kiera is a guest on The Dental Download podcast! In this crossover episode, she talks with host Haley Schultz about the realities of the fast-paced world of dentistry, including … What makes a dental practice different from other work environments Key systems to consider if you want to own a practice someday Incentives for employees The transition from student to associate to owner And more! This episode is pertinent to associates, soon-to-be associates, dental grad students, doctors looking for new grads/associates, and team members hoping to assist new associates. Episode resources: Listen and subscribe to The Dental Download podcast Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Brit tackle accounts receivable in this episode, and why your practice might have a cash flow issue because you’re not collecting money properly. They touch on AR basics, how to best deal with claims, why doctors can’t out-produce an AR problem, where your collections should be for different time periods, and more. Episode resources: Reach out to Brit and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We’re finally biting the bullet and doing a Dental A-Team book club! See below the books we’ll be reading each month of the year. Don’t forget to play catch-up with January and February’s books. January: Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babin February: Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear March: The Psychology of Money: Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel April: Comparisonitis: How to Stop Comparing Yourself to Others and Be Genuinely Happy by Melissa Ambrosini May: Own the Day, Own Your Life: Optimized Practices for Waking, Working, Learning, Eating, Training, Playing, Sleeping, and Sex by Aubrey Marcus June: The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz July: The Happiest Man on Earth: The Beautiful Life of an Auschwitz Survivor by Eddie Jaku August: Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Mac

Kiera and Tina are making insurance verification sexy again. In this episode, they break down why property verification makes or breaks your practice’s operations. They touch on the following topics: Myths and truths of insurance verification Whether outsourcing is good/bad How to know if you’re verification is being done right And more! Episode resources: Reach out to Tina and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We all have major stressors in our lives. In this episode, Kiera shares her own experience with recent trials, and proposes a plan of action to fight through the hard stuff. The steps: Brain dump: Write down factors causing stress in your life. Identify: What’s the biggest one? Find the exit strategy: Who can help you with your stressor? Go to work: Make the call, send the email, sign up for the class, have the conversation. Deciding happiness is your baseline will inspire the realization that you are allowed to live a life you love. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It’s the podcast’s fourth birthday, and Kiera’s on a sentimental journey about it. She reflects (and encourages her readers to do so, too) on her purpose for joining dentistry, how it’s bettered her life, how it betters patients’ lives, and looks forward to the magic of what comes next. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Yes, you read that title right: The world of dental billing is undergoing big changes this year. In this episode, Evolution Dental Billing creator Sarah O’Brien explains how codes, fee schedules, and more have changed in 2023. For a fast guide to all the updates happening, visit ada.org/publications/cdt for educational resources. You can also buy the Current Dental Terminology 2023 handbook and its companion at store.ada.org/catalog/cdt-2023-book-and-app-102512.  Episode resources: Connect with Sarah: sarah@evolutiondentalbilling.com or 602-318-9396 Learn more about Evolution Dental Billing Listen to episode 559, Get Your Claims Paid Faster Listen to episode 296, Unveiling the Art of Negotiating Fee Schedules Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Brit and Tina answer the question asked by many: What is the right CE for my team to learn? They suggest ways to identify what education will improve your work as a dental practice, including what treatment could be explained better, what services you’re trying to expand, what soft skills could be fine-tuned, and what is fun to learn versus good to implement. Episode resources: Reach out to Brit and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

What does “winning the day” look like to your team? This is a new process the Dental A-Team learned from a practice in New York and applied to its own team — defining what “winning” means to each and every team member and creating a visualization of what that winning looks like. Listen to this episode to learn how to go about establishing this type of victory checklist for your team. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Brit and Tina have been in a lot of dental practices thinking or actively expanding, and whether they want to bring on an associate doctor. That’s what this episode is all about: hiring the right associate doctor. Brit and Tina touch on the top considerations to make when hiring: Ask yourself if hiring this person would be a good culture fit Think past the honeymoon period Align your standards of care Observe in action And more Episode resources: Reach out to Brit and Tina  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Kiera are learning to love themselves, and that’s what this episode is all about: Choosing to see the beauty in others, in your friends, bosses, colleagues, and more. Together, Kiera and Tiff talk about taking ownership to build confidence, coming from a place of love (for yourself and others), and journeying through self-discovery. Episode resources: Reach out to Tiff and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tiff are tuning in once more from the Rocky Mountain Dental Convention, fresh off three Dental A-Team events. Together, they reflect on how beneficial a) creating entertaining, powerful CE presentations, b) being willing to participate during those classes, and c) debriefing with your team after can be. You’ll also learn about how an ice cream cone united Tiff and Kiera for life. Episode resources: Reach out to Tiff and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Brit and Dana are talking about the benefits of calibrating exams in a practice with multiple doctors. Specifically, they share three benefits for getting doctors, hygienists, and the hand-offs between them on the same page: Everyone speaks with more confidence Time is more efficiently utilized Case acceptance increases Episode resources: Reach out to Brit and Dana  Listen to episode 383 to learn about the ICRP method for hand-offs Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

The elusive Jason Dent, Kiera’s husband, is on the podcast! In this Valentine’s Day special, Jason and Kiera talk about their experience in keeping both their relationship and business lives successful — and respectful. They discuss understanding each other’s needs, what it takes to become a raving fan of your partner or spouse, how the workplace can benefit from positive relationships, and a lot more. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tiff are at the Rocky Mountain Dental Convention, and they share how a situation could’ve been bad, but was pivoted to good. This is something that can happen in your practice, and it’s important to proactively create solutions for potential problems. Listen up as Kiera and Tiff talk about how to pivot when things go sour: Know there’s a solution Debrief for the future Take ownership Episode resources: Reach out to Tiff and Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera recently got back from a trip to Bali, where she had one of the best customer service experiences of her life, and she’s sharing how it can apply to dental practices in today’s episode. It’s all about solving your patients’ needs before they even ask; it’s about proactively protecting teeth AND calming fears. It’s all about thinking of the small things. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A special treat of Brit and Dana for today’s consultant takeover! Once again, they’re giving tips on the most common questions they’re getting from dental practices these days. Today it’s how to add additional services successfully. They talk about when the right time to add those services is, how to add them, what services practices are adding, and a ton more. Episode resources: Reach out to Brit and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff is diving into digital scans in this quick episode, something she’s had a lot of practices bring up over the past few months. She talks about why digital X-rays/scans are important, how they increase diagnosis, why a plan of action is so important when having one in your practice, and more. Episode resources: Reach out to Tiff  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Rob Montgomery, dental lawyer extraordinaire, spends a lot of his time counseling dentists and practices. In this episode, he talks to Kiera all about the DSO world and what not to do from a legal standpoint. He provides answers and insights on the following topics: How to be ready for potential litigation Hiring associates as W2 or 1099 employees What you’re really getting when you sign with DSOs And more Episode resources: Connect with Your Dental Lawyer Email Rob directly: Rob@RMontgomery-Law.com  Reach out to Kiera Subscribe to the Dental A-Team podcast  Become Dental A-Team Platinum! Review the podcast on iTunes

Spiffy Tiffy and Dynamite Dana wax poetic about a topic coming up quite a bit in offices these days: teamwork and morale, and how to make it the best possible. Together, they touch on the following: Who’s responsible How to own your morale Suggestions for jumpstarting positivity Episode resources: Reach out to Tiff and Dana  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast