NBDA: Bicycle Retail Radio

Send us a textIn this episode of Bicycle Retail Radio, we welcome back Stephen “Phunky” Proffitt, Technical Account Manager at Bosch eBike Systems. Stephen shares what’s new in the 2025 Bosch Dealer Training Tour, including in-person and virtual options designed to certify shop staff and introduce fresh curriculum.We explore how training helps shops tackle service challenges and prepare for the future of ebike retail and repair.View all Dealer Training Tour dates.Support the show

Send us a textWith tighter margins and communication expectations evolve, it’s never been more important to meet customers where they are.In this episode, Yan Lee, Affiliate Manager at Zidy, shares how smart retailers are moving beyond static websites to create fast, personal, and effective communication-plus, hear practical tips for engaging new riders and digital-first shoppers.Support the show

Send us a textIn this episode of Bicycle Retail Radio, Mike Gann, President of LOOK Cycle USA, reflects on his leadership experience across major bike brands and LOOK’s forward-facing IBD strategy.He discusses LOOK’s iconic legacy and product strategy, the brand’s unique approach to supporting retailers, and actionable advice for shops looking to grow their businesses. Tune in to hear Mike’s insights on navigating today’s market and how LOOK Cycle USA is partnering with retailers to ride confidently into the future.Support the show

Send us a textKeep your to-do list short this week. Brian and Heather review the 5 things you should do for your business.Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow and design issues.Support the show

Send us a textSummer season is coming to a close. Listen to our News Hour recap to catch up on industry news from our friends at Human Powered Solutions.We use this episode to recap the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.Support the show

Send us a textListen to our July Best Practices panel this week on Bicycle Retail Radio.The NBDA is holding quarterly forum style meetings on Retailer & Supplier Best Practices. The NBDA wishes to unite industry experts in a panel discussion to circulate best practices to align the industry. During the meeting, the NBDA organized panel will talk through an agenda on various topics.Support the show

Send us a textMissed our Growing Ridership panel this July? Listen now in this week's Bicycle Retail Radio episode.This panel brings proactive thoughts on solutions that could facilitate growth in ridership numbers and a return to cycling. Panel lead members have been organized to represent retailers, suppliers, and select industry experts, all who have committed to being proactive and opting to take part in this forum and to provide actionable items for the industry at large to take initiative on through all media outlets and related messaging.Support the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textIn this episode, we sit down with Suzette Ayotte, founder and owner of MINT socks, to talk about her evolution in the cycling industry and what inspired her to launch her own brand. After decades as an inside sales rep, marketing director, and PR firm owner, Suzette now designs and delivers premium Italian-made socks to shops across the country.She shares why personal connections with retailers matter and how she brings purpose to every part of her business. It’s a conversation about reinvention, resilience, and making every phone call count. Support the show

Send us a textIn this episode, Lifan Irwin and Michael Potter from Bikeflights reveal how their innovative shipping platform makes sending bikes faster, easier, and more reliable for both retailers and riders.They discuss new features, best practices, and strategies that help shops streamline shipping, enhance customer experience, and drive profitability. Listeners will learn how Bikeflights is shaping the future of bike shipping with seamless integrations and comprehensive retailer support.Support the show

Send us a textToday we sit down with Rob Kaplan, Head of Sales and Marketing at Bulls Bikes USA. With over 30 years in the cycling industry, Rob is widely respected for his thoughtful leadership and big picture vision.He shares insights from his extensive career, his current work at Bulls, and offers valuable guidance for retailers navigating today’s challenges and ebike opportunities in bicycle retail.Support the show

Send us a textListen to our monthly News Hour episode with Human Powered Solutions team. We recap high priority headlines for specialty retailers so you can stay informed!The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textCatch up on the state of the US Bicycle Industry with the recording of our engaging 60-minute webinar. Our panel explored the current state and future outlook of the US bicycle industry. Listen to key voices from across the industry:Bill Schouman, Vice President of Sales, QBP — Offering insight into supply chain trends and market dynamics from one of the nation’s leading distributors.Bob Margevicius, Senior Advisor, Specialized Bicycle Components — Sharing supplier-side perspective on the industry's biggest challenges and how retailers can prepare for success in 2026.Paul Tobio, Owner, Ryder Bikes (Bradenton, FL) — Delivering a retailer’s take on today’s landscape, including key challenges, opportunities, and strategies for growth in 2025 and beyond.Matt Moore, General and Policy Counsel, PeopleForBikes — Providing an advocacy and policy lens on the future of cycling and initiatives to support industry-wide growth.Together, this panel discusses where the industry has been, the trends shapin

Send us a textIs Brian saying the mall is full of perfect merchandising ideas? No. "But it is a good concentration of retailers."Take some tips from the giants in this Retailer Design Flex episode.Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow and design issues.Support the show

Send us a textWhat started as kids’ bike camps during the COVID boom has grown into one of Colorado’s most exciting and community-driven bike shops. In this episode, Jenny and DJ Johnson of CyclErie share how they built a customer first, ego free business—from mobile fulfillment to selling over 1,200 eBikes in a year. It’s a story of creativity, grit, and keeping the joy of cycling at the heart of it all.Support the show

Send us a textMissed out on the last E Bike Safety & Standards panel? Listen in for this week's Bicycle Retail Radio episode.The NBDA provides a quarterly platform for industry experts to meet, discuss and address retailer risks, concerns, and best practices regarding lithium-ion batteries and e-mobility devices safety, standards, and compliance.Segments addressed:Lithium-Ion Battery topics- Standards and Certifications, standardized policy on shipping, receiving, storage, maintaining, charging, selling, and servicing.Insurance CoveragesSupplier Best PracticesRetailer Best PracticesRecycling Best PracticesConsumer EducationSupport the show

Send us a textIn this episode of Bicycle Retail Radio, we sit down with Nicole Poko, artist, cyclist, and owner of Scout’s Coffee Bar + Mercantile in New Jersey. Nicole shares how creativity, intentional space design, and deep community connections help fuel her small business success.We dive into her unique approach to blending coffee culture with the local cycling scene, building inclusive spaces, and offering practical advice for small business owners looking to grow and thrive.Support the show

Send us a textHow bicycle retailers can start using AI - today!Support the show

Send us a textEd Fischer, a Commercial Real Estate Broker and former bike shop owner, to explore a game-changing topic for independent bike retailers: owning your building.Ed shares practical, insightful advice about the path to ownership, the financial and strategic benefits of buying, and how shop owners can start planning now, even if it feels out of reach.Contact Ed Fischer Support the show

Send us a textOur Flex episode this week covers how to unlock extra revenue in your service department.Support the show