NBDA: Bicycle Retail Radio

Send us a textOur Flex episode this week covers how to unlock extra revenue in your service department.Support the show

Send us a textIn this episode, we sit down with Charly Tri, owner of My Bike Guy Bicycle Services in Rochester, Minnesota. From racing the Iditarod to launching a successful mobile bike shop, Charly shares how his lifelong passion for cycling shaped his unique business model. Tune in for insights on profitability, service, and why mobile shops might just be the future of bike retail.Support the show

Send us a textIf you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.comOur newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn.Support the show

Send us a textIn this episode, Bikeflights Vice President Sue George and Partnership Team member Ali Goulet share insights into how Bikeflights supports bike shops with specialized shipping services, packaging solutions, and e-commerce tools.They discuss how their mission to strengthen the bike community is embedded in their partnerships, and explain the key benefits retailers can access, from streamlined shipping to revenue-generating programs like Shop Finder and affiliate referrals. The conversation also highlights trends in bike shipping and best practices for labeling, packaging e-bikes, and more!Support the show

Send us a textToday on the Friday Flex episode: Your people are the brand. Let's look at building a team that lives your shop's culture.Support the show

Send us a textListen to our monthly News Hour episode with Human Powered Solutions team. We recap high priority headlines for specialty retailers so you can stay informed!The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textThis week's Flex episode is about creating community using social media. Enjoy!Support the show

Send us a textIn this episode, we chat with Mathias Ellegiers and Ryan Liverman, founder of REMCO Tools, about their innovative Bike Lift—a motorized bicycle repair stand designed for enthusiasts, professional mechanics, and bike shops.With decades of engineering and design expertise, Mathias and Ryan share how REMCO is redefining bicycle service with a product that can handle almost any bike shape or size.We discuss the company's journey, future plans, and how they’re making bike repairs more accessible, comfortable, and efficient for everyone in the cycling world.Support the show

Send us a textListen in to this week's Flex episode: 5 questions with Zidy.Support the show

Send us a textIn this episode, we chat with Ryan Elson, CEO of bikebook, about his background in the industry and background in founding the company. Ryan shares how bikebook empowers mechanics and bike shops by boosting online visibility, simplifying service booking, and creating stronger connections with customers. We also dive into the platform’s expansion into the U.S. market and his advice for shops navigating today’s evolving industry landscape.Ryan Elson contact: ryan@bikebook.co.ukSupport the show

Send us a textToday we have 5 questions with buycycle.https://buycycle.com/en-us/nbdadiscountSupport the show

Send us a textThe NBDA is holding quarterly forum style meetings on Retailer & Supplier Best Practices. The NBDA wishes to unite industry experts in a panel discussion to circulate best practices to align the industry. During the meeting, the NBDA organized panel will talk through an agenda on various topics.Listen to our April 15th panel in this BRR episode.Support the show

Send us a textWhy should customers do business with you?What makes your store unique?What is your brand story?Need help with your answers? This episode is for you.Our Retailer Design Flex episode of Bicycle Retail Radio features Brian from Fixture Lab and NBDA President, Heather Mason as they tackle retailer flow and design issues.Support the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textGet tips on how to bring people in for service NOW on this week's Friday Flex.Support the show

Send us a textThis episode’s guest is Anthony Mikrut, National Sales Manager at BikeCo, who takes us behind the scenes of the company and shares how they support independent bike dealers.We discuss BikeCo’s portfolio of iconic brands, their approach to warranty management, navigating the direct-to-consumer challenge, and what makes top-performing dealers successful. Tune in for a deeper look at how BikeCo is adapting to the evolving cycling industry and helping retailers thrive. Support the show

Send us a textThis week's Friday Flex focuses on service center profitability. Listen for some quick tips!Support the show

Send us a textThis episode’s guest is Mike Carr, Vice President of Sales and Marketing at INTENSE, to explore the brand's storied history of innovation and focus on building future success.From its humble beginnings in the 1990s with founder and CEO Jeff Steber crafting aluminum frames in his garage, to developing performance-proven carbon models, INTENSE has always been focused on “form and function."Mike shares how that spirit of craftsmanship and performance continues to drive the company’s evolution in today’s challenging landscape, along with the exciting new IBD-focused initiatives to reshape the future of retail partnerships. Support the show

Send us a textDid you miss our last Growing Ridership Panel? Listen to the recap on this week's Friday Flex.The NBDA is holding quarterly forum style meetings on Growing Ridership and Retailer Foot Traffic. The NBDA wishes to unite industry experts in a panel discussion to circulate best practices to align the industry. During the meeting, the NBDA organized panel will talk through an agenda on various topics.Support the show

Send us a textIn this episode, Tony Steward, owner of The Bike Lab, shares how the Entrepreneurial Operating System (EOS) can help bike shop owners regain focus, build stronger teams, and break through growth barriers to achieve lasting success.Tony explains why EOS is more than just another business trend—it’s a proven system that simplifies operations and helps you focus on what truly matters. If you’re ready to move beyond "fire-fighting" mode and build the bike shop you've always envisioned, this conversation is a must-listen.Support the show