NBDA: Bicycle Retail Radio

Send us a textThis episode’s guest is Benita Warns, co-owner of Midway Bicycle Supply. Midway specializes in sales to very small bike shops, including non-profits and other operations that often can't get accounts with other distributors. Warns and her husband Michael also operate a volunteer-run bike shop of their own, Mr. Michael Recycles Bicycles. Midway, which incorporated in 2013, stocks products from Kenda, KMC, UNO, Co-Union, Wald and others. Unlike some distributors, Midway doesn't require a brick-and-mortar location or landline phone. Midway requires that its wholesale customers have liability insurance and some form of business incorporation or a fiscal agent and have a state tax ID number. Listen in as we get to know more about Midway, the Warns and how they support diversity and growth in our industry.  Support the show

Send us a textEffective Up-Selling in RetailSupport the show

Send us a textThis episode’s guest is Albert Cabbad, Owner of R&A Cycles. R&A Cycles has 2 locations offering cutting-edge inventory. Al has over 30 years’ knowledge of cycling and fitting and believes only in advertising products that R&A Cycles has physically in store. Al is leading out retail with an honest reputation and an immense desire to fulfill all their customer’s needs. Listen in as we go deep into the topics retailers are facing today, managing inventory, stock allocations, cashflow, inflation, and limited credit availability. References: https://nbda.com/the-importance-of-your-retail-reputation/Support the show

Send us a textUnderstanding Your Retail Business Income StatementSupport the show

Send us a textThis episode’s guest is George Lee, a known retail expert with an unwavering desire to innovate, implement, and take every business and everybody in his environment to the next level, and a second time guest on the podcast. His bicycle industry career is centered on strategic thinking, planning, and profitability. He is leading the retail strategy and operations growth plan of Conte’s Bike Shop - the biggest bicycle retail business on the East Coast. He joined us last year to talk about developing your retailer experience, leadership, and the importance of data. Today he joins us to go deep into your service menu and how you can use a scientific method when designing.Support the show

Send us a text12 Smart Business Practices Support the show

Send us a textThe Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director, Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by Erin Huck, a cross-country mountain bike racer, 5-time Elite National Champion, and Tokyo Olympian. Listen in as they talk to her about recovery from injury, setting and pursuing goals, balancing career, family, and racing, and the athlete mindset. Support the show

Send us a textMaximizing your Cash Flow In SeptemberSupport the show

Send us a textThis episode’s guest is Jerry Lawson, Chief Frog at Frog Bikes, the award-winning manufacturer of premium lightweight kids’ bikes. An ambitious strategic international business director and a retail professional with a proven record of delivering results, Jerry founded Frog Bikes with his wife, Shelley Lawson, after a fruitless bicycle hunt for their own two children inspired them to leave their corporate careers behind and create bikes just for kids. They set about creating quality, lightweight, and affordable kids' bikes and nine years down the line Frog's child-centered approach has earned them global accolades and industry awards for innovation and design. Listen as we get to know the brand, vision, and how they continue to excel with thriving partnerships and relationships with over 1,800 retailers worldwide.Support the show

Send us a textAdjusting to more selective shoppers Support the show

Send us a textThis episode’s guest is Laura Montero, Technical Product Specialist at Bosch eBike Systems.  Laura, based in Austin, TX, is part of the team that interfaces with independent bicycle retailers on a regular basis, working with retailers on technical training, relationship building, support, and resources.  For more than 10 years, Bosch has been delivering innovative eBike drive systems that offer top performance and quality.Their award-winning motors, highly efficient batteries, and modern displays can be found on eMountain, eTrekking, City eBike or eCargo bikes. Listen in and learn more about Bosch eBike System, how retailers can thrive working closely aligned and a bit of firsthand insight around sustainability, opportunity, and cultivating an e-community. Support the show

Send us a textYour Staff- The Game ChangersSupport the show

Send us a textThis episode’s guest is KC Speich, managing partner at Trek Bicycles of Highland Park, an independently owned and operated shop in a northern suburb of Chicago. KC has been in thr cycling industry since the age of 14 and has experience on both the LBS and manufacturer sides of the business.The guest host for this episode is Sheri Rosenbaum, columnist for RoadBikeRider and blogger at Sunflowers and Pedals. Sheri chats with KC about what makes TrekHP successful and a repeat winner of the Gold and Silver Bicycle Retailer Excellence Award. KC attributes success to a great staff and the philosophy of community, embracing it internally externally, and online. The two also chat about the acquisition of a second location, the challenges, and the rewards. You won’t want to miss this podcast as it contains some key takeaways to use in your shop.Support the show

Send us a textGetting More Customer ReviewsSupport the show

Send us a textThe Nosh is nourishment, a little bicycle industry food for the soul, it might leave you feeling full and content at the end, or hungry and asking for more. We hope it just hits you right on leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in.The Nosh is a monthly podcast, this month featuring NBDA President Heather Mason, Development Director Rachelle Schouten, and Membership Outreach Melanie Fry discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by best-selling author, Robb Zbierski, diving into the details of your brain, and how it prohibits you or it lets you tap into your passion for all things bikes, operating with excellence to capitalize on every opportunity for revenue and profitability.Support the show

Send us a textHandling declined credit card transactionsSupport the show

Send us a textBig Gear Show 2022- held outside amid the mountains, it is easy to be inspired to get outside, walking the show of over 200 brands from the outdoor, hike, bike, paddle and camp world. This is an adventure junkie’s dream. Bike retailers mingling with outdoor retailers, daily education tracks, bike and boat demos. The show is a great place to escape from the shop too. A destination to learn, meet, relax and dream up all to come. NBDA President Heather Mason and Development Director Rachelle Schouten broadcast live from the show, giving you a front row seat, behind the scenes access pass to the magic of the show. Listen in as they cover the latest tech, the who’s who of who at the show, and are joined by several special guests. This episode’s guests: Neil Macc - Chief Revenue Officer, Beeline Connect Brian Tedesco, President/CEO & Greg Manning, National Sales Manager – Blaupunkt Tabb Buel - CEO, Top Shelf Storage SolutionsMari Bodensteiner - Marketing & Sales, Space TrailersTracey - Tactica

Send us a textBig Gear Show 2022- held outside amid the mountains, it is easy to be inspired to get outside, walking the show of over 200 brands from the outdoor, hike, bike, paddle and camp world. This is an adventure junkie’s dream. Bike retailers mingling with outdoor retailers, daily education tracks, bike and boat demos. The show is a great place to escape from the shop too. A destination to learn, meet, relax and dream up all to come. NBDA President Heather Mason and Development Director Rachelle Schouten broadcast live from the show, giving you a front row seat, behind the scenes access pass to the magic of the show. Listen in as they cover the latest tech, the who’s who of who at the show, and are joined by several special guests. This episode’s guests: Steve Gendron - Co-Founder and CEO, ENDVR.ioDerrick Boatwright - Director of Commercial Innovation, HLCFrank McMillan - Ensure Protect/RidesKristin Brandt - Co-owner & Marketing Manager, Steve the Bike Guy  Support the show

Send us a textBig Gear Show 2022- held outside amid the mountains, it is easy to be inspired to get outside, walking the show of over 200 brands from the outdoor, hike, bike, paddle and camp world. This is an adventure junkie’s dream. Bike retailers mingling with outdoor retailers, daily education tracks, bike and boat demos. The show is a great place to escape from the shop too. A destination to learn, meet, relax and dream up all to come. NBDA President Heather Mason and Development Director Rachelle Schouten broadcast live from the show, giving you a front row seat, behind the scenes access pass to the magic of the show. Listen in as they cover the latest tech, the who’s who of who at the show, and are joined by several special guests. This episode’s guests: Jake Capistrant - Owner, Jake’s BikesPatrick Hus - CEO, Bianchi USALance Camisasca - Bike Show Director, Big Gear ShowMaggie - Maggie Long, E-Bike Program Coordinator, Call2RecycleDoug Dalton - Senior Brand Ambassador, SRAMSupport the show

Send us a textEmail is Not Dead - How to make your emails stand out.Support the show