NBDA: Bicycle Retail Radio

Send us a textThis episode’s guest is Adam Saplin, Founder and Inventor of HandleStash, a made in the USA shock absorbing bike cup holder. After 9 months of R&D, welcome HandleStash, born while trying to carry a coffee while riding, and coffee that kept jumping and splashing on every bump. HandleStash is made with as much US-sourced materials as possible, and assembled in Denver, CO. Having recently left his past career to jump feet first into launching a brand into the market, listen as we get to know Adam, learn more about the company, committing to “made in the USA”, the casual rider and the most overlooked bicycle accessory.Support the show

Send us a textRemoving Your Store Ceiling Support the show

Send us a textThis episode’s guest is Joe Coppola, a second time podcast guest and owner of Velo Concepts Bicycle Lab and Studio located in Culpeper, Virginia. Started in 2014, the bespoke bicycle retailer strives to be different from all others. Rather than take a one-size-fits-most approach, Velo Concepts’ focus is on helping the rider select a bicycle that fits the unique needs, size, riding style, and aspirations of the cyclist. The store features a state-of-the-art fitting lab, which, coupled with over 30 years’ experience performing fits, ensures that every rider gets professional-level fits using the latest technologies. They even have an in-house cycling sport orthotics lab. Joe is fanatical about the details and eager to take everyone’s cycling journey to the next level – listen in as we dive deeper with Joe into ​​expanding a bike shop's standard offering.Support the show

Send us a textCash wrap counter ideas and tipsSupport the show

Send us a textThis episode’s guest is Matthew LaPrade, Owner of AE Service Course in Folsom, CA. Aside from being on two wheels since 3 years old, Matthew has two decades of experience in the bicycle industry. From mopping floors and breaking down cardboard to being contracted by top bicycle companies to provide technical services, throughout this time Matthew has developed a wealth of knowledge and skill that he is happy to share (especially over espresso). His skills and knowledge span all disciplines of bicycle with a heavy emphasis on road bikes, on which he spends most of his personal time riding. Listen in and learn more about his store and his thoughts on the changing of the industry and service forward.Support the show

Send us a text5 Things Your Retail Store Exterior Should AccomplishSupport the show

Send us a textThe Nosh is nourishment, a little bicycle industry food for the soul; it might leave you feeling full and content at the end, or hungry and asking for more. We hope it hits you right on, leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in. The Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by Shane McCamey, Director of Training and Business Development at Boiron USA. Boiron has been making products for 90 years with the purest medicines made from the earth's best resources. Listen in as they chat about retailers diversifying their offerings in store, why it might make sense to embrace products that keep your customers on the bike, a

Send us a textUsing technology to improve customer experienceSupport the show

Send us a textThis episode’s guest is Taylor Essick, CEO & Co-Founder of Kitzuma Cycling Logistics. For the last 20 years, Taylor has had his finger on the pulse of the bike shipping and logistics industry. With the launch of Kitzuma Cycling Logistics in 2020, he is using that experience to help simplify the way bikes move for bike companies and the cyclists they serve. In this episode we will not only get to know Taylor and the company Kitzuma, but also explore the ways retailers and brands can work with Kitzuma, their partnerships, and advice for retailers navigating shipping and logistics forward. Support the show

Send us a textFinding Additional Revenue Support the show

Send us a textThis episode’s guest is Josh Travis, Phat Tire Bike Shop’s Bentonville, Arkansas store manager. The Bentonville location is one of 13 Phat Tire shops in a two-state region—Arkansas and Oklahoma.Bentonville is the headquarters for Walmart, and in 2006 MTB trails were a tool to attract talent to this quaint town. Fast forward to today, and the area boasts some of the best MTB and gravel riding in the US, maybe the world, with the ability to ride right from your doorstep. The town also has world-class restaurants, microbreweries, music, and an admission-free art museum.The guest host for this episode is Sheri Rosenbaum, columnist and blogger at Sunflower and Pedals. Sheri will be chatting with Josh about the Bentonville bike scene, adding a rental fleet to your shop’s offering, and how to manage rentals for the best customer experience. Josh can talk from experience as Phat Tire Bike Shops have 150+ rental bikes in their fleet, including everything from kids bikes and commuters to gravel and high-e

Send us a textHow do you determine which products you offer in your store?Support the show

Send us a textRecent news in both trade and consumer publications around e-bikes risk and safety have prompted attention on the classification of bicycles and lithium-ion batteries. In response to the amount of data, the NBDA has teamed up with experts to offer a SuperWebinar series boiling down the information to outline retailer best practices regarding e-bikes.This episode is a playback of the Fireside Chat that occurred live on NBDA web platforms May 24th, 2022. Listen in to learn more about UL 2849, and what bicycle retailers need to know on compliance moving forward as well as safe storage and handling of Lithium-ion batteries. You can find the video recording here. Support the show

Send us a textWhat about your store layout and design encourages customers to walk through and fully experience your space?Support the show

Send us a textThis is Episode 1 of our new podcast series – The NBDA Nosh. The Nosh is nourishment, a little bicycle industry food for the soul, it might leave you feeling full and content at the end, or hungry and asking for more. We hope it just hits you right on leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in. The Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by the team at HLC to talk through the highlights and community effects that the BWYR Retailer Event Fund Program is having. Support the show

Send us a textMaking Everyone Who Walks in the Door Feel Welcome Support the show

Send us a textThis episode’s guest is Neil Macc, Chief Revenue Officer at Beeline Connect.  Beeline, founded in 2013, is focused on delivering software solutions for the bicycle industry. So focused, in fact, the company has facilitated over 100,000 service and fulfillment appointments connecting riders with independent bicycle retailers. Neil brings his expertise in management, product development, sales, purchasing, franchising, and contract negotiation to seamlessly connect the rider, retailer, and bicycle brands for real-time service and fulfillment scheduling. Motivated professionally by team building and creating a seamless customer experience, listen in as we talk with Neil about his journey in the industry, the Beeline Connect platform, and his own thoughts on the industry future forward.Support the show

Send us a textWelcoming the new employee and orientationSupport the show

Send us a textThis episode’s guest is Jessica Hill, Director of Sales at Aventon Ebikes. Her professional career spanning decades, Jessica is a creative, dedicated, and highly motivated leader. Aventon is a brand and manufacturer of electric bicycles whose headquarters are in Brea, California. Aventon was founded in 2012 and was originally a fixed-gear bicycle company, before moving into the ebike market in 2018. Since then the company has released numerous models of ebike, with many of these ebikes winning recognition throughout the industry. Since the initial lockdowns of the COVID-19 pandemic, Aventon and the electric bike industry as a whole have witnessed explosive growth. Listen in and learn more about starting in the bicycle industry, Aventon as a company, consumer ebike trends, and expectation forward. Support the show

Send us a textChoosing the Candidate and Making an OfferSupport the show