Credit Union Information Security Podcast

The annual BAI Retail Delivery Conference & Expo was held in Orlando, Fl in late November, focusing on innovative strategies and technologies. Nick Burke, Director of Sales for Information Security Media Group (ISMG), publisher of BankInfoSecurity.com and CUinfoSecurity.com, attended the event, meeting with many of the banking/technology leaders sponsoring the conference. Among the key themes resonant in Burke's discussions with these leaders: Risk Management Fraud Prevention Regulatory Compliance Mobile Banking ATM Security See below for a selection of interviews performed at the conference. Click a company name to visit their website. > Visit the conference website Vendors interviewed: NCR | MP3 | Streaming Microsoft | MP3 | Streaming AT&T | MP3 | Streaming Digital Resolve | MP3 | Streaming ProfitStars | MP3 | Streaming Equifax | MP3 | Streaming Level Four | MP3 | Streaming Vasco | MP3 | Streaming Harland Financial Solutions | MP3 | Streaming Metavante | MP3 | Streami

Interview With David Schneier of Icons, Inc. The market fluctuates, budgets shift, staffing resources change. But regulatory mandates? They stay the same. Despite the economic downturn and its broad effects, banking institutions continue to be held to - and measure up to - exacting standards from regulatory agencies. In this exclusive interview, David Schneier, Director of Professional Services with Icons Inc., draws from his experience in the field to discuss: The regulatory issues banking institutions are paying most attention to now; What they're doing well & where they need to do better; Key compliance issues facing banking institutions in 2009. David Schneier is Director of Professional Services for Icons Inc., an information security consultancy focused on helping financial institutions meet regulatory compliance with respect to GLBA 501(b) and NCUA Part 748 A and B. He has over 20 years' experience in Information Technology, including application development, infrastructure management, softwa

Interview With George Tubin, Research Director, TowerGroup Keeping the customer satisfied - and getting more of them. Many more. These are among the priorities of banking institutions in 2009, according to a new survey by TowerGroup, "2009 Top 10 Business Drivers, Strategic Responses and IT Initiatives in Retail Banking." In an exclusive interview, TowerGroup Research Director George Tubin discusses: Survey highlights; Business and security priorities of banking institutions; How banking/security leaders should act on the information presented in this new study. Tubin is a senior research director for TowerGroup's Delivery Channels and Financial Information Security research services. His areas of expertise include consumer online banking, online fraud and identity theft prevention, information security strategy, and customer authentication as well as mobile banking and contact center strategies and technologies. With over 20 years in the banking and high-technology industries, Tubin focuses his resea

Interview With Christine Barry, Research Director, Aite Group LLC An unpredictable market, a new financial services landscape, and an incoming Democratic administration. This year has been full of change, and the New Year promises even more. To gain some perspective on banking/security priorities in 2009, we spoke with Christine Barry, Research Director, Aite Group LLC, who offers insights on: Business priorities for banking institutions in 2009; Possible changes to the regulatory environment; How credit unions stand to grow; Ways institutions of all sizes are trying to grow deposits and revenue while ensuring consumer confidence. Christine Barry serves as a Research Director at Aite Group LLC, focusing on the strategies and technology implementations of global banks of all sizes. Her recent research has addressed remote deposit capture, best-practices for credit unions, capturing the valuable small-business customer, global cash management trends, and core banking system replacement. She is an acknowle

Interview with Banking/Security Expert Bill Sewall As of Nov. 1, banking institutions are now eligible to be examined by federal regulators for compliance with the new Identity Theft Red Flags Rule. So, what should banking/security leaders expect from their initial examinations? In an exclusive interview, Bill Sewall previews his new webinar, "How to Prepare for Your First Identity Theft Red Flags Rule Exam," discussing: Specific areas institutions should prepare for in their examinations; What they can do in advance of the exams; What to expect when the examiner comes calling. Bill Sewall is an Information security, compliance and risk management specialist with 30 years experience as a corporate attorney and general counsel, CIO, information security officer, and operational risk manager. Most recently, Sewall spent 10 years as a senior executive information security officer in Citigroup, including management of the IS training and awareness program and responsibility for the Citigroup IS Policy and

Interview with Dr. Stephen Happel of Arizona State University Not only is it an interesting time to be in banking; it's an interesting time to be learning about banking. Dr. Stephen Happel is Professor of Economics at Arizona State University, and he's also a longtime instructor at the Pacific Coast Banking School in Seattle. In this exclusive interview, Happel discusses: The likely impact of the recent election on the banking industry in 2009 and beyond; The types of new regulations banking institutions can expect from their elected leaders; The potential impact of Gen Y as banking practitioners and consumers. Happel has been a Professor of Economics at the Arizona State University W.P Carey School of Business since 1975. He grew up in Quincy, Illinois, received a B.A. in mathematics and economics from the University of Missouri in 1969, an M.A. from Duke in 1972, and a Ph.D. in economics from Duke in 1976. In addition to visiting appointments at North Carolina State University, the Australian Na

Interview with Chris Williston of the Independent Bankers Association of Texas We're amidst an historic economic juncture, and we've just experienced an historic Presidential election. So, what's on the community banking agenda, and how are institutions strengthening - and expanding - their relationships with customers? In an exclusive interview, Chris Williston, President/CEO of the Independent Bankers Association of Texas, discusses: The state of the economy for Texas banking institutions; Ways member institutions are successfully reaching out to and reassuring customers; Possible new regulations coming in the wake of the economic crisis and election.

Interview with Eva Weber of the Aite Group So, given the results of the Presidential and Congressional elections, what does a Democratic federal government mean to the U.S. banking industry? In an exclusive interview, Eve Weber, analyst with the Aite Group, a Boston-based financial services consultancy, discusses: What the election means short- and long-term to the banking industry; How regulatory agencies may be changed by the new Administration; New regulations that may be coming down the pike. Weber focuses on the regulatory and compliance issues facing financial institutions. Recent research has focused on anti-money laundering, risk management, fraud, and bank regulation at the federal and state levels. She brings to the position research and analytical skills gained in five years as a practicing attorney, and has helped Aite Group clients respond to major regulatory initiatives, such as Sarbanes-Oxley, the Bank Secrecy Act, the USA PATRIOT Act and new bankruptcy laws. Weber has presented bef

Interview with Stephen Verdier of the Independent Community Bankers of America On Nov. 4, America elected Democrat Barack Obama as its next President, and the Democratic Party also cushioned its majorities in both the House and Senate. So, what does a Democratic federal government portend for the U.S. banking industry? In an exclusive interview, Stephen Verdier, Senior Vice President and Director of the ICBA's Congressional Relations Group, discusses: What the election means short- and long-term to the banking industry; How regulatory agencies may be changed by the new Administration; New regulations that may be coming down the pike. Verdier rejoined the Independent Community Bankers of America on March 1, 2004 as Senior Vice President and Director of the Congressional Relations Group. He was also with ICBA from 1983 until June of 1994 as Senior Legislative Counsel. He received his college degree in political science from American University and graduated from Catholic University Law School. Bot

With double-digit unemployment, central Michigan saw today's financial crisis long before much of the rest of the nation. And Dennis Angner has been front and center to see it. Past chair of the Michigan Bankers Association, Angner is CEO if Isabella Bank Corp., a $1.5 billion community banking institution. In this exclusive interview, Angner discusses: How his bank has been impacted by the global economic crisis; The state of customer confidence in his institution - and how it can be strengthened; Immediate business priorities, including the rollout of new services in an attempt to gain marketshare.

Exclusive Interview with the Board Member of the NCUA As banking unions struggle with the global crisis in confidence, U.S. credit unions are beneficiaries of consumers looking for safe new homes for their deposits. At least that's the popular theory. But what's the real state of affairs now at federally-chartered credit unions? In an exclusive interview, Gigi Hyland, board member of the National Credit Union Administration, discusses: The state of the nation's credit unions; What credit unions must do to succeed at winning new members and deposits; How prepared credit unions are for ID Theft Red Flags Rule compliance; The top three challenges for credit unions in 2009. Gigi Hyland took office on November 18, 2005, as a member of the NCUA Board for a six-year term. Prior to joining the NCUA Board, Ms. Hyland's career spanned 14 years serving the credit union community. From 2003-2005, she served as Senior Vice President, General Counsel for Empire Corporate Federal Credit Union in Albany, New Y

"We're local, and we're lending." This is the message from Tom Randle, CEO/President of Sarasota Coastal Credit Union in Florida. No banking institution is immune to today's global economic crisis, but Randle continues to spread the word about the safety and soundness of his 55-year-old credit union. In this exclusive interview, Randle discusses: How his institution reinforces customer confidence; Business priorities for early 2009; How credit unions can take advantage of the current marketplace and beat their reputation as "America's best-kept secret."

The crime of deception is now even more deceptive. Multi-channel fraud - schemes that are launched simultaneously via telephone, Internet, in person and via mail - is a growing concern for financial institutions. And the linked crimes aren't always easy to spot. In this exclusive interview, security expert Diana Kelley discusses: The types of multi-channel fraud now prevalent in the marketplace; How these attacks are launched; Ways institutions can spot and respond to the threat. Diana Kelley founded SecurityCurve in April of 2003. She has extensive experience creating secure network architectures and business solutions for large corporations and delivering strategic, competitive knowledge to security software vendors. Prior to returning to SecurityCurve in January 2008, she was Vice President and Service Director for the Security and Risk Management Strategies (SRMS) service at Burton Group. Diana was the Executive Security Advisor for CA's eTrust Business Unit. At CA she was responsible for advi

Interview with James Chessen, Chief Economist for the American Bankers Association It's a frantic, historic time for banking institutions of all sizes, with mergers, acquisitions, failures and federal investment. In an exclusive interview, James Chessen, Chief Economist for the American Bankers Association, speaks about the state of customer confidence at banking institutions, detailing: The top questions banks are receiving from their customers - and the answers they're offering; Ways banking institutions can proactively instill greater confidence; Business priorities for banking leaders heading into 2009. James Chessen is the Chief Economist and Group Director for the American Bankers Association. In this capacity, he oversees two departments: Economic & Policy Research which monitors the financial performance and condition of the banking industry and studies legislative and regulatory issues as they pertain to the banking industry and the Surveys & Statistics group that collects, compiles and

Interview with David Richards, President of the Institute of Internal Auditors Internal auditing has always been a key function within financial systems, and it becomes even more so when it comes to IT and information security. In this exclusive interview, David Richards, President of the Institute of Internal Auditors (IIA), discusses: The key differences between internal and IT auditors; The role of the audit committee and board of directors - what they need to know about IT governance; Frameworks to consider when establishing IT governance in your institution.

The headlines have been made in Washington, D.C., but what's happening in the heartland? Community banks make up more than 90 percent of the nation's 8000-plus banking institutions, and it's important to hear from their senior leaders on such topics as safety and soundness, customer confidence and business/security objectives for 2009. In this exclusive interview, Michael Jacobson, CEO of NebraskaLand National Bank and chair-elect of the Nebraska Bankers Association, discusses the key differences between Wall Street and Main Street, offering insight on: The impact of global economic events on his institution and customers; How community banks such as his are dealing with the customer confidence challenge; The immediate business, regulatory and risk management priorities for Main Street institutions.

Insights on the Federal Rescue Plan - an Interview with Guillermo Kopp of TowerGroup Tuesday's news was mainly about Wall Street, with the U.S. government pledging to invest up to $125 billion in nine of the nation's largest banks. But Main Street banking institutions and their customers will be the ultimate beneficiaries of this financial boost, says one industry analyst. "It's all about restoring confidence in the banking system," says Guillermo Kopp, Executive Director and Global Research Fellow at TowerGroup, the Boston-based financial services research and advisory firm. "This is an interdependent system, and it's important to ensure that banks don't hurt, because they sustain the economy." In an exclusive interview, Kopp discusses what this investment truly means to the banking industry, sharing insight on: Ways financial services organizations of all sizes will benefit from government investment; How banking institutions can step up and reinforce customer confidence; Immediate business priorit

Interview with Nancy Atkinson of Aite Group Market crashes, bank closures, history in the making. Today's news is filled with troubling symptoms of the global credit crunch. Yet, despite this economic crisis, regulatory compliance and risk management remain top priorities of banking institutions. In this exclusive interview, Nancy Atkinson, senior analyst at Aite Group LLC, a Boston-based financial services consultancy, discusses the state of the banking industry, including: The ramifications of economic conditions on institutions from Wall Street and Main Street; How banking institutions can reinforce customer confidence; Current spending priorities and where compliance and security fit in.

Interview With Dan Clements, President of Card Cops We all know the bad guys are getting smarter, more organized and better fortified. But so are the good guys. In this exclusive interview, Dan Clements, President of Card Cops (www.cardcops.com), a data security company, discusses how his group helps financial institutions and consumers: Recover compromised credit/debit card data; Understand the greatest risks to their private information; Take protective measures to secure their financial and informational assets.

Interview with Steve Neville, Director of Identity Solutions, Entrust Online fraud is a crime that's ever-growing and whose face is ever-changing. And yet banking institutions are levering new strategies and solutions to face the threat. In this exclusive interview, Steve Neville, Director of Identity Solutions at Entrust, discusses: Current fraud trends and how they impact banking institution; Ways banks are fighting fraud while safeguarding customer information and ensuring regulatory compliance; Advice for institutions just now preparing to tackle online fraud full-force.