Ecommerce Conversations, By Practical Ecommerce

In March 2015 Ryan Michler owned a successful financial planning company. His clients were medical professionals. He earned a comfortable living. "I was making great money, but I felt like something was missing. I thought there were opportunities to help men. And that's when I started." What he started was Order of Man, a website, podcast, Facebook group, and paid membership to help men become better financial stewards, better fathers and husbands, and better leaders.

Five years ago Greg Mercer was traveling the world, making a living by purchasing white-label goods from China and selling them on Amazon. "I realized that some of my products were doing better than others," he said. "I developed spreadsheets to estimate how well all products on Amazon were selling. I thought it would be cool if I could put this into a Chrome extension. I launched it as a fun, side project.” That side project, Jungle Scout, now has roughly 250,000 worldwide customers and 150 employees.

Conventional ecommerce wisdom is that merchants should sell across multiple channels, manufacture or control their products, and scale. Don't tell that to Brian Goulet, president of The Goulet Pen Company, which sells high-end fountain pens and writing accessories. "I wanted to be a craftsman," Goulet told me. "That approach shapes our whole business. We have a craftsmanship mentality of high touch, high quality, high level of service — with a lower volume. I was never trying to scale or sell as much as possible. We were after a discerning customer."Ten years after Goulet co-founded the company with his wife, Rachel, Goulet Pens has 35 employees and 4,500 SKUs — all in its headquarters of Henrico, Virginia — and one sales channel: GouletPens.com. We recently spoke with Brian about launching the business, content marketing, and managing an expanding team.

The global coronavirus pandemic is forcing many companies to adjust to a remote, home-based workforce. TaxJar, a sales-tax management platform, has been entirely remote since its founding seven years ago. All 160 employees work remotely, mainly from their homes. Mark Faggiano is founder and CEO of TaxJar. I recently spoke with him about managing a large, distant team.

In 2008 Robert Patton was coming off his second deployment in Iraq with the U.S. Army. “I was going to do 20 years in the Army,” he said, “But I'd already been on two deployments and was scheduled to go back for a third. I had a family. I didn’t want to spend half of my time in Iraq. So I had this idea.”That idea was a unique type of men's underwear. Fast forward to 2020 and his company, Sheath Underwear, is on track to record $2.6 million in sales.

Ronnie Teja immigrated to Vancouver, Canada in 2008. He was 22. Fast-forward to 2020 and he owns and operates a thriving ecommerce company that sells men's watches and related accessories across 15 websites, including Branzio.com. His team consists of 30 employees in a dozen countries. We spoke with him about launching his company, acquiring websites, and the challenges of managing it remotely.

The rise of Amazon has prompted some observers to suggest independent ecommerce merchants are threatened. Rick Wilson, CEO of Miva, the ecommerce platform, disagrees. He says independent ecommerce is thriving. His new book "Dragon Proof Ecommerce," offers a roadmap for continued growth.

Anyone who has purchased used books on Amazon likely encountered Thrift Books. It launched in 2003 as a pure-play Amazon seller. It's now the largest used-book seller in the world. Its CEO, Mike Ward, has been with the company since inception. We recently spoke with him about the company, the industry, and the logistics of selling tens of millions of books every year.

This is the final episode in my "Building an Ecommerce Business" series.  I've hosted 18 amazing guests who have provided much insight into launching, growing, and selling an ecommerce business. There is no right way to do that. You'll likely find success, however, if you focus on three primary functions: vision, execution, and cash flow.

Launching and then growing an ecommerce business can be both exciting and stressful. Many entrepreneurs hope to someday sell their companies. For this installment in my series on building an ecommerce business, I spoke with Michael Jackness. He is the owner of Terran, a multi-brand ecommerce company. Jackness has sold several ecommerce sites. In this conversation, we discussed the latest sale, and why he made that decision.

An engaged, passionate community around an ecommerce business can drive referrals, loyalty, and repeat sales. But developing and growing that community is not always easy. For this episode in my series on building an ecommerce business from the ground up, I spoke with Andrew Youderian. He's the founder of eCommerceFuel, a popular, private community of ecommerce merchants who communicate via an online forum and, also, at meetups and at an annual conference.

Selling manufactured goods directly to consumers, with no retail middlemen, has exploded on the internet. An entrepreneur with an idea for an original product can design it, find a manufacturer for it, and sell it online. I'm the founder of Beardbrand, an ecommerce business in Austin, Texas that focuses on beard care and men's grooming. This is episode 16 in my series on building an ecommerce business from the ground up. For this installment, I spoke with Jimmy Hayes, the co-founder of Minaal, a manufacturer of "bags and gear for life on the move."

Content marketing for ecommerce businesses is much more than a sales pitch.  Done well, it connects with prospective customers and tells the story of a brand. In this episode 15 of my series on building an ecommerce business from the ground up, I spoke with Andrew Snavely, the founder of Primer, an online magazine, and Ryan Hunter Masters, the founder of Show Her Off, and a dance instruction site.

A successful campaign on Kickstarter, the crowdfunding platform, can help validate a business and a product. Catherine Lavery, the founder of BestSelf, a producer of productivity journals and tools, used Kickstarter in 2015 to launch the company. She describes the process to host Eric Bandholz, the founder of Beardbrand.

Launching an ecommerce business takes perseverance, passion, and, typically, money. Raising that money can be time-consuming and frustrating. For this interview, I spoke with Joshua Bingaman and Brad Day. Bingaman is the founder of creative director of Helm Boots, an Austin, Texas-based manufacturer and seller of hand-crafted leather boots. Day is the company's president.  We discussed the process of evolving from a start-up, bootstrapped company to one that needs investors, money, and structure.

Shakil Prasla is co-founder of Pro Click Ventures, a holding company that owns and operates 12 ecommerce businesses. He speaks with host Eric Bandholz, founder of Beardbrand, on his process for evaluating, acquiring, and managing multiple firms.

A fundamental decision for many ecommerce entrepreneurs is whether to sell on Amazon. The potential is high but the competition is increasing tough. For this installment 11 in my series on building an ecommerce business, I spoke with Mike Tecku, co-founder of Sky Solutions, which manufactures and sells Sky Mats, a floormat, in high volume on Amazon's marketplace.

Selling apparel online is notoriously competitive. The margins are thin, typically. Inventory management can be complicated with hundreds of SKUs for size and color and styles. This is episode 10 in my series on building an ecommerce business from the ground up. For this installment, I spoke with Mike Schwarz, founder of RibbedTee, a Los Angeles-based manufacturer and retailer of men's undershirts and underwear.

Many ecommerce businesses spend large amounts of money generating video content that few consumers watch. But with the right mindset and strategy, viewers will engage with your videos. YouTube could become a successful channel for your business. This is episode nine in my series on building an ecommerce business from the ground up.

Startups and seasoned merchants alike can run into hiccups with managing customer service. Is it better to do it in-house or to outsource? Should you hire someone from the start? Cody McLain is CEO of SupportNinja, a customer service provider. He addresses the realities of operating a company in the Philippines, tips for business owners looking to expand customer service functions, and more.