Pink Elephant - The It And Itil Service Management Experts

What will the Service Desk of tomorrow be like? Rich Petti looks at how the role of the Service Desk plays amongst all the processes to answer three questions: Who will track and monitor internal adherence? Where will the required documentation reside? Who will manage access?

Join us for the conclusion of “Can You Legislate Availability?” as Jack Probst concludes his look into legislating availability and answers questions about availability in different organizations.

Continuing Part 5 with high availability as a reporting issue, Jack Probst explains how COBIT® and ITIL® support IT. He goes on to provide an understanding of the regulatory environment and the availability of data and information, while mitigating risk with the regulatory bodies and security management.

In Part 4, Jack Probst explains the impact of availability and managing risk to reduce it as much as possible. Jack looks at what happens if IT fails and how it affects sustained or growing revenue, customer relations or business reputation and the security of information.

What kind of risk can be tolerated by the business? Is it financial or environmental or something else entirely? And what about high availability? What are the vital business functions of your business and their requirements for high availability? Listen to part three as Jack Probst presents you with an understanding of what the business can tolerate, vital business function requirements and service portability.

What is the value of availability and uptime? Is it possible to attain five nines and only 5.25 minutes of downtime per year? Listen to part two as Jack Probst continues his quest to find out if we can legislate availability by presenting you with an understanding of what availability is, what risk is and how to reduce it, and what all those nines translate into.

I need five nines! Or even six nines! In the survival-critical IT infrastructure of today’s business and Government, 99.9999% availability (32 seconds per year of downtime) is more than a concept; it’s a reality. Five nines or 99.999% availability (5.25 minutes per year of downtime) is commonplace. IT infrastructures now literally hold people’s lives in their “hands”. Listen to this podcast and find out if we can legislate availability.

When determining staffing levels, it’s always good practice to make sure your staff is the right size no matter what department you’re in. Listen to IT Service Management Consultant, Jim McKennan, as he describes running a cost-effective and efficient department.

Join us for the conclusion of the magical world of COBIT®. IT Governance is an important factor in the corporate world – find out why it is now and not before. IT objectives are becoming quite a significant factor for companies. COBIT has become the umbrella and integrator for a number of best practice frameworks. Take a quick trip into the world of COBIT for a high level overview of what an IT organization implementing best practices should be doing.

Join us for part 3 of the magical world of COBIT®. IT Governance is an important factor in the corporate world – find out why it is now and not before. IT objectives are becoming quite a significant factor for companies. COBIT has become the umbrella and integrator for a number of best practice frameworks. Take a quick trip into the world of COBIT for a high level overview of what an IT organization implementing best practices should be doing.

Join us for part 2 of the magical world of COBIT®. IT Governance is an important factor in the corporate world – find out why it is now and not before. IT objectives are becoming quite a significant factor for companies. COBIT has become the umbrella and integrator for a number of best practice frameworks. Take a quick trip into the world of COBIT for a high level overview of what an IT organization implementing best practices should be doing.

Enter the magical world of COBIT®. IT Governance is an important factor in the corporate world – find out why it is now and not before. IT objectives are becoming quite a significant factor for companies. COBIT has become the umbrella and integrator for a number of best practice frameworks. Take a quick trip into the world of COBIT for a high level overview of what an IT organization implementing best practices should be doing.

Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 4 continues with a look at what ITIL is.

Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 3 continues with a look at what ITIL is.

Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 2 continues with a look at what ITIL is.

Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 1 takes a look at what ITIL is and introduces the Service Support processes.

In this PinkPodcast, IT Management Consultant Robin Hysick interviews Jack Probst, a leading expert in ITIL Project Implementation, about his Top 5 Tips for Leading Process Implementation Projects.

Part six of this six-part series is the final segment of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

Part five of this six-part series is a continuation of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

Part four of this six-part series is a continuation of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.