Spapreneur Podcast

I’m sure you have had those days, weeks and sometimes even months when things are just a bit crazy. Whether it’s business, family commitments or just life in general, it’s easy to get overwhelmed with so much going on. Well, on this episode of the Spapreneur Podcast, Ramona is sharing her story of one hell of a crazy week she had as well as handing out some great advice on how you can take control and manage these types of situations! Topics Mentioned Let me tell you how crazy my week has been I did not prep Ask for help Reach out to those around you Pick the things you need to control Pass and share tasks Check out all you need to know about outsourcing Take a “power hour” Have a weekly business meeting with yourself Do you have any tips?  Have a period of down time Spapreneur Community just got even better Resources Mentioned Spapreneur Community Savanna Bell Moore Talks Outsourcing Spapreneur Free Facebook Group      

Although we run a super successful business at DeStress, we still have to deal with the same situations and make difficult decisions just like every other spa owner. On this episode, we’re talking about a recent situation that had the potential to impact the reputation of the business. There were some emotional ties but a decision had to be made with our business owner head on. Ramona had the confidence to make the decision and Lynn had trust in Ramona to make a decision based on what was best for their business. We know it can be hard to make business choices, and we want to let you know that you're not alone!  Have confidence in yourself and your business and you’re going to make the right decisions. Topics Mentioned Awesome feedback from our podcast interview with Savanna Bell Moore Ramona had a shitty day A situation was jeopardizing the reputation of DeStress  Fun team meeting tactics Making a decision with a business owner hat on How to deal with these situations Don’t let things fester

On this episode, we’re covering the importance of having an emergency plan in place for your spa business. We covered some of this in a previous episode of the podcast, however, when we recorded this one, it was during preparation for storm Dorian and we knew we had to talk more about how you can make sure you and your spa business are prepared for these types of emergencies. From mentally preparing yourself, right through to having the phone number of your local police department, get the advice you need to create a solid emergency plan. Topics Mentioned Storm Dorian Mentally prepare for emergencies Get your plan together Safety first Know your contact numbers Drunk lady client  Client emergency contact numbers Think of the worst case situation Don’t rely on electricity being available Family emergencies come first Be thankful and grateful  Resources Mentioned Spapreneur Community Free Spapreneur Facebook Group Sheri and Nancy Show

On this episode, as always, we’re giving you our honest opinions. We all have our own opinions and that’s OK. The problem comes when that opinion isn’t necessarily based on the true facts, or the way in which the opinions are dished out is just rude! We also feel pretty strongly about those people who are happy to dish it out, but not so open to hearing feedback on themselves or the services that they provide. Basically, if you can’t say anything nice then don’t say anything at all. Topics Mentioned “I say who, I say when and I say how much” When you feel like you want to bash someone For every one bad person there are a thousand good people Don’t pass judgement unless you are there and know the story Those who live in glass houses shouldn’t throw stones We have a supporting spapreneur community Free Spapreneur Facebook Group We shouldn’t talk bad about other businesses Take the high road The tone is different in text Share compliments Your clients suffer Resources Mentioned Spapr

On this episode, we’re giving you the low down on the CBD Sumit that took place in Denver. The summit brought together spa professionals, product manufacturers, and other health and wellness professionals to learn the best practices for implementing CBD treatments, products and services. We’re sharing the highs and lows and following up with our own advice on how you can start to use CBD in your spa business. The event also gave us a great opportunity to meet with some of our awesome Spapreneur Community members. Topics Mentioned Lynn had poison ivy Getting to the CBD conference Someone made Ramona’s day 1st day 2nd day  Do your own CBD research Here’s some of the key things you need to know Run down of the sessions Suppliers More panels and sessions Resources Mentioned American Spa CBD Summit (Denver) Gaylord Rockies Resort & Convention Center Entrepreneur On Fire (John Lee Dumas)  Spapreneur Community Thrive Causemetics Cannaceutics Inc.  CBD Care Garden Zoom Geoffre

On this episode, we had our amazing paid community member, Ashley Dwyer join us along with Head of Strategic Partnerships at Simply Earth, Shilah Roethel. The pair talked about the great partnership that they’ve formed to create and develop a number of CEU classes, specialising in Aromatherapy. Listen to this episode to hear all about Ashley’s journey, the things that she has had to overcome and how she’s established these amazing courses to support continued education.  Topics Mentioned Special guests Aromatherapy class Simply Earth What does it take to become a certified aromatherapist Ashley’s journey Why she’s decided to offer CEU classes What it takes to set-up a CEU class Hands on aromatherapy Why is it important to use a wholesaler  How to sign up as a wholesaler How do Simply Earth support businesses Selling retail How Ashley manages her day job and running CEU classes Why Ashley loves Spapreneur Community Resources Mentioned Spapreneur Community Simply Earth Massa

On this episode, we’re talking about overwhelm and more importantly, how to deal with it. Even if you think you have things together, life can become overwhelming sometimes, your life throws you curveballs. Although you can’t always stop these from coming your way, what you can do is take the steps you need to help deal with them. We had our own curve balls thrown at us recently. Listen to this episode to hear how we dealt with it and get the advice you need to deal with your own situations. Topics Mentioned Life becomes overwhelming When you can’t see through the wall of problems Break down what you can solve Things went wrong at DeStress Ramona had some personal problems We’re a village of support Delegate where you can Speak to those who will listen  Body and health issues  Hormones Have an escape  Go for a walk Treat yourself Spapreneur support community Guilt and shame Resources Mentioned Spapreneur Community

On this episode, we’re talking about the details! We had a pretty bad experience at a local skate venue for the birthday of one of the tiny humans. It was dirty, the customer service was bad, there was a long list of things that we could have complained about and we will not be going back there! It wasn’t a great experience, and it got us thinking about our own business. To get your clients coming back to your spa, you need to make sure that their experience is good from the moment they see the front of your spa! You need to think about all of the details. Topics Mentioned Skating party drama Details matter Think about your business Use a fresh pair of eyes Complete a good audit Consistency in everything Look up and down It’s the details that you don’t notice Resources Mentioned Spapreneur Community Bella’s Custom Cakes Brandstrong Spapreneur Facebook Page

As part of our celebrations for reaching our 100th episode, we’ve recorded some special segments of the Spapreneur podcast. In this episode, we have all four business owners of DeStress Express Massage Therapy together answering some of the many questions that we have been asked as spa business owners. This was a super fun episode to record. It’s full of lots of laughs, stories, a huge amount of business talk and advice as well as some of our favourite Spapreneur sayings! Topics Mentioned Going back in history Naked bodies Leasing premises wisdom Growing your team Grow slow Ramona wants to squeeze pimples Put one foot in front of the other What do you want to be when you are older Our favourite Spapreneur sayings Only 2% of female business women reach this milestone Owning DeStress makes you feel what…

On this episode, Rachel and Jen, our amazing Massage Therapists at DeStress joined us to talk about their journey through the spa industry, their growth and spa education, as well as sharing some of their fun stories from their time working at DeStress. These girls are motivated, goal driven and it’s great to have them as part of the team. This was a super fun episode to record and we hope you enjoy it too!  Topics Covered We have some special guests from DeStress How long have you been in the business What are maturity levels  DJ. The family, client and owner Education is so important NMT class Teaching each other Boost of confidence levels Some weird accents We make clients want to be here Add a personal touch This is why people stick around at DeStress Sharing stories What is it like to work with the Spaprenurs?  Dissection class Resources Mentioned Spapreneur Community CBD Conference (Denver)

On this episode, we’re getting serious. There was an inappropriate situation at DeStress that left Lynn questioning her leadership and mentorship of her staff. Trust was broken and her business was put in jeopardy. Emotion can play a big part in how you deal with these situations and can often lead to you getting bitten in the ass. It's ok be a shoulder to cry on sometimes, however, you have to put your feelings aside from time to time and do what is best for your business. We’re sharing some of our own experiences of difficult situations, how we dealt with them and what you can do to reduce the chance of these situations arising in your spa.  Topics Covered This is a serious situation Putting your business in jeopardy Trust can easily be broken You need to be seen as a leader not a friend A local business suffered with their own situation You can be sympathetic and show emotion to some level You provide a hands on business - manage this Advice you need to handle these situations Draping yo

On this episode, we’re talking about why so many spa owners feel guilty when they take a break away from their business. It’s so important that you schedule time in your calendar to do other things than work on your business and not feel guilty about it more Whether it’s a holiday with your family, a day to pamper yourself, or just to sit at home in your pjs and do nothing all day. All you need to do is plan correctly. Listen to this episode where we’ll be giving you our own advice when it comes to taking a break from your business and why there really is no need to feel guilty about it. Topics Covered We’re on vacation Take a break from your business Look at your schedule  Schedule your business and personal time Be smart about your schedule Think about bringing in some support Look after you It’s OK to take breaks at regular client times You don’t need to have to explain to your client If Cosco can close for a day, so can you!  100th episode is coming soon Resources Mentioned Spap

On this episode, we’re sharing some of our most recent complaints and negative reviews, which ones we took seriously, and how we acted on them. All complaints should be taken seriously on first look, but not all of them require you to take action! Some clients just like to complain. The customer is not always right, but when they are, you need to do something about it. Lean from your customers. Listen to feedback and implement changes, address serious issues, and improve your business. Listen to this episode to get our own advice on when and how you should be acting on your negative reviews and complaints.  Topics Covered Spapreneur meet-up in Denver Sinking into depression When to get your feathers in a ruffle and when not We should have that on a Spapreneur t-shirt Wrinkles and turkey necks One of our client complaints Listen to your client and understand their needs More client complaints and feedback There’s just some complaints we ignore - with good reason Responding to client compla

On this episode, we're giving you the rules you need to follow to max out on retail sales. We know that your business is about selling services but having some extra income from selling retail can be a nice bonus for your spa. We're covering everything from what products to pick, why those ones, how best to market them and the advantages that retail sales can have for your business. Topics Covered Yarn!  Spaprenur Community Exploring retail - research!  It’s a bonus for your business Get your staff on board Pick quality, good looking products Match your products to your core values Check out these candles!  Essential oils recommendation Bath bombs and bar soaps Sell what you’re passionate about Clients want to be guided on what to buy  Make sure you get a great rep Get “fronting” right Understand the features and benefits of your products Be clear on refunds and money back guarantees How to price your products  Resources Mentioned Spapreneur Community Colour Up Therape

On this episode, we’re talking about the boundaries that you should be setting yourself to take control of your business. You need to remove yourself from the energy suckers and negative things in your life, set clear boundaries and stay true to your core values. Do you have a team member that drains energy from you as soon as they walk through the door, or ‘friends’ that take advantage of the fact that you own your own spa, or maybe have clients that, without any reason or explanation keep complaining. If this sounds familiar then this podcast episode is for you! Listen to this episode to get the clear actionable steps and advice you need to set up and control your own boundaries. Topics Covered Pilates Spapreneur Community Energy suckers Respect and set boundaries Control your life and your business Personal values at home when it comes to business People who you should avoid Choose on your mood Business member boundaries Social media and business groups Be careful where you menta

On this episode, we’re adding some summer sparkle after being inspired by one of our Spapreneur Community members! Have you thought about changing things up to make your spa appealing to your clients in the warm summer months? How about offering cool towels, water with inspiring summer flavours, or even something as simple as adding some bright flowers to your front desk? Listen to the episode to get the tips you need to get your spa ‘summer ready’ for your clients. Topics Covered Add sparkle to your business Cold towels Aromatherapy Sparkling water Popsicles Trade out your candy Fresh flowers Get to know your cold stones Potted plants and a bench Change up your music Think about your uniform 100th episode preview! Resources Mentioned Spapreneur Community (2 week free trial) Michelle snelling DIY Sparkling water suggestions Spapreneur Summer Sparkle Pinterest  

On this episode, we’re talking about trading your services. How many times have you offered a massage to someone for something in return, rather than for the cash? Trading and bartering is a big thing in business. You have to weigh out the pros and cons of your trade and ask yourself if it’s something you’d actually pay for, or whether you’re just doing it to be nice! Trades need to be equal, does it benefit both of you? Do not be intimidated to say no to a trade if there’s no value in it for you! Listen to this episode of the Spapreneur podcast to hear our own experiences, get the rules you need to follow before agreeing to any trade or discounts and how to deal with the difficult situation of ending them! Topics Covered Ramona had a middle school trip with the tiny human Take time to do the things you want to do, don’t wait! Today’s topic: trading and bartering Weigh out the pros and cons of your trade Make sure it’s value for value Rules of trading Don’t be intimidated Serve the client fi

On this episode, we’re talking about an extreme uncontrollable event that happened near our Spa - it was like something off a TV drama! Thanks to the emergency plans we have in place we were able to manage the situation, inform all our staff and clients promptly and get things back on track a lot quicker than we would have if our policies and procedures were not in place. Would you know what to do in case of an emergency? Would your staff know what to do in case of an emergency? Do you have an emergency plan in place? Listen to this episode and get advice, tips and tools you need to create an emergency plan for your spa business. Topics Covered An uncontrollable thing happened near our spa - it involved the cops! Do you have an emergency plan? When the media get involved Go with your gut Communication with your team Have clear rules in place Get the right policies and procedures Be franchise ready! These are the things you need in your Emergency Plan Resources Mentioned Spapreneur Comm