NBDA: Bicycle Retail Radio

Send us a textThis episode’s guest is Tom Lampe, National Sales Manager at Küat.This is a brand known for its ability to create industry-changing products that are manufactured with the utmost care to quality. They design products that last longer, boast unmatched style, and earn Küat the reputation of being a leader in feature innovation.Support the show

Send us a textToday's Friday Flex features Tom Lampe from Küat. Listen in as he reviews special incentives they are giving to retailers for B2C sales.Support the show

Send us a textThis episode’s guest is Dale Aguas, USA Territory Manager and Amber Krueger, Inside Sales from Tern.Tern focuses on building bikes that are a great ride, easy to fold, and are built to last. They’re a unique brand with some very recognizable frame features, and we’re excited to chat with them today about what’s happening with Tern currently, what’s next, and what dealers and future dealers need to knowSupport the show

Send us a textSome of today's questions:What are the best ways to store a bike for winter?What kind of upkeep should I have if I'm on the trainer?If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.comOur newest edition to Bicycle Retail Radio, the Technician Flex is an ongoing podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn.Support the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. Listen in this week as we review their focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textThis week Heather covers how to handle a credit card processing outage, with information from Chosen Payments.Our Friday Retail Flex is a shorter episode that features quick-hit tips for your business.Support the show

Send us a textThis episode’s guest is Nat Ross of Pirelli. In this episode Nat shares some practical ways to engage with customers using tire products and other parts and accessories.These small interactions can have a large payoff, and Nat offers ways to make the most of these interactions. Through focusing on language when communicating with our customer and focusing on merchandising and more in the shop, Nat helps us get it done.Support the show

Send us a textThe Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab.This episode reviews answers we got re: screen content management and digital signage. Watch this episode on YouTube: https://youtu.be/2zyFSDkjk-0If you would like your questions answered on the flex, you can write to the NBDA & Fixture Lab team at any time with ANY questions about store design, merchandising, fixtures, remodeling, etc. Submit your questions and photos to design@nbda.com.Fixture Lab has been in bike shop design and merchandising for years, and they know how hard it can be. They also know what works. They create hard-working solutions for bicycle dealers every day, and it has paid off big time for many shops around the country. If you have a small retail business (especially in cycling, running, fly fishing, or other outdoor sports) you need to know about Fixture Lab! They design cutting edge re

Send us a textThis episode’s guest is Craig Cozza, President of Cozza Enterprises which includes the bike and specialty shop, Pro Bike + Run, a featured Presidents Award Winner in the 2023 NBDA Retailer Excellence Awards.We cover what it takes to maintain a high standard business in a family of businesses and how Craig uses real estate and design to help leverage grow and community.Support the show

Send us a textThis week Heather shares what essential insurance coverages the Speciality Bicycle Retailer should consider.Content from our association member experts at Oyster. Learn more about their offer to NBDA members.Support the show

Send us a textThis episode’s guest is Jenny White, executive director of Velo Kids. Jenny and her husband, Brad, returned to Holland, Michigan after 6 years in Colorado. With degrees and business development experience, Jenny and her husband wanted to bring their love for cycling and community back too.In 2013 they became owners of Velo City Cycles and in 2017 they (along with other kid-loving, health-promoting friends) started Velo Kids, now serving, teaching and empowering over 300 kids in our community. Learn more about Velo Kids, and the benefit to retailers if they focus on nurturing families as a customer base.Support the show

Send us a textOur newest edition to Bicycle Retail Radio, the Technician Flex is an ongoing podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn.Some of today's questions:What specific tactics could be used to asses the aptitude of an incoming mechanic?What do you estimate cost/investment to set up for 1-2 mechanics?If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.comSupport the show

Send us a textThis episode’s guest is Peter Thomson, founder and ride leader for Thomson Bike Tours. Peter never stops riding and that passion for adventure has helped him grow the business to different types of tours offered and different locations including new ventures in America. Listen in as we talk Tour de France, scaling a hospitality business and how you can bring Thomson bike tour offerings to your customers.Support the show

Send us a textToday's episode Heather reviews strategies for retailers to protect against theft.Support the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. This week’s topics include teens and ebike safety, pricing with surplus, and more.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textThe Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab.This week the crew talks about painting drop ceiling, picking font for your store, using logo in your store, pricing, slatwall hooks, and utilizing empty space in your displays.➡️Link to survey referenced in the episode: https://forms.gle/sS8AABa1BDnnvqoq6If you would like your questions answered on the flex, you can write to the NBDA & Fixture Lab team at any time with ANY questions about store design, merchandising, fixtures, remodeling, etc. Submit your questions and photos to design@nbda.com.Fixture Lab has been in bike shop design and merchandising for years, and they know how hard it can be. They also know what works. They create hard-working solutions for bicycle dealers every day, and it has paid off big time for many shops around the country. If you have a small retail business (especially in cycling,

Send us a textThis episode’s guest is Ryan Atkinson. Ryan is President and Co-Owner of SmartEtailing now Workstand. Ryan has joined us today to share more about Workstand, and offer some inside tips to position yourself best for the dynamic times ahead.Support the show

Send us a textThis episode of The Friday Retailer Flex, Heather Mason NBDA President talks about shifting sales focus.Support the show

Send us a textThis episode’s guest is Brennan Marquez. Brennan isa 29-year veteran of the industry, with a career that spans many different roles like Technician, Service Writer, Rider Care Rep, Technical Writer, and Store Manager.Over the last 15 years, he was part of the Retailer Education Department of Specialized Bicycle Components (SBCU) where he built the first technician-facing curriculum and coached and trained retailers through the Retail Excellence and Rider-First Retail programs. He now operates Specialty Retail Consultancy, a bicycle retail specific consult company and is a familiar face on some of our Continuing Education classes.Support the show

Send us a textNBDA President Heather Mason helps highlight how to use social media for your business.Support the show