NBDA: Bicycle Retail Radio

Send us a textThis episode’s guest is Justyna Frank, owner of Cosmic Bikes in Chicago. Recently featured in BRAIN, in an article about suppliers and retailers working together for mutual benefit. We cover relationships with vendors, the retailer value add to customers, DTC sales, and several areas on how we can work in unison for added benefit.Support the show

Send us a textOur newest edition to Bicycle Retail Radio, the Technician Flex is an ongoing podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn.Topics covered in each episode will vary and could includeService dept operations 101Continuing education – who, what, when, where, whyProactive vs reactive serviceIf you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.comSupport the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. This week’s topics include e-bikes, bike lanes, inflation and more.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textNBDA President Heather Mason tackles the equation that helps all retailers turn a profit.Support the show

Send us a textThis episode’s guest is Joe Marcoux, Creator of the S.O.S. (Sales Objection System). He brings lived experience not only from himself, but from the many bike shops he has visited and spoken with. We’re excited to have him on to talk about what he sees and learns firsthand in his work with bike shops, especially when it comes to the sales process.Support the show

Send us a textThe Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab.This week, Brian highlights some problem-solving fixtures and we answer questions about how to take a "nice" store to the next level.If you would like your questions answered on the flex, you can write to the NBDA & Fixture Lab team at any time with ANY questions about store design, merchandising, fixtures, remodeling, etc. Submit your questions and photos to design@nbda.com.Fixture Lab has been in bike shop design and merchandising for years, and they know how hard it can be. They also know what works. They create hard-working solutions for bicycle dealers every day, and it has paid off big time for many shops around the country. If you have a small retail business (especially in cycling, running, fly fishing, or other outdoor sports) you need to know about Fixture Lab! They design cutting edge retai

Send us a textThis episode’s guest is Robert Pasin, Chief Wagon Officer of Radio Flyer. While most people know Radio Flyer best for the beloved little red wagon, they are routinely introducing dozens of new products per year. Their award-winning Chicago-based design team innovates in every product category. We’re focusing on one of these categories familiar to our listeners - ebikes - with the launch of their Flyer brand. Listen in and learn what sets Flyer’s ebike offering apart, review brand building, and how Robert champions the customer experience in delivering joy to families.Support the show

Send us a textOffering Rental Bikes. Content provided by NBDA Associate Member Hubtiger: Streamline the management of your rental fleet or demo bikes with their powerful rental software.Support the show

Send us a textThis episode’s guest is Denago CEO Dave Duecker. Denago focuses on offering the best in high-quality ebikes. They also focus on making those bikes affordable for customers AND put value on the independent bike dealer relationship. The conversation includes the importance of the IBD, people, product, and safety. Support the show

Send us a textRetaining existing customers vs. attaining new customers.Content provided by NBDA Associate Member Ascent360, a Data Driven Marketing Platform that helps you understand your customer base, grow your business and more.Support the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. This week’s topics include consumer spending trends, the used bike market, inventory issues, online sales, and FDNY issues vacate notices to e-bike retailers.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textNBDA President Heather Mason shares her testimony from the July 27th, 2023 CPSC Forum on Lithium-Ion Battery Safety with a specific focus on fires occurring in e-bikes and other micromobility products.Support the show

Send us a textThis episode’s guest is Cesar Rojo, engineer and accomplished ex-World Cup downhill racer. With his team at CERO Design, Cesar is behind Unno, creating some of the most ground-breaking bike and suspension designs in the mountain bike industry of the past ten years. Listen in as we talk about the future of e-bikes in mountain biking and what’s next for e-bike design and innovation.Go to https://magicmind.com/nbda and use code NBDA20 for 20% off everything and up to 56% off your subscription for the next 10 days.Support the show

Send us a textThe Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab. Topics covered in this episode are fixture recommendations and how to make a renovation budget. Resources:Slat Wall TipsBike Shop BudgetThis episode is available in video format here: https://youtu.be/dG6Jh7Y-WRgIf you would like your questions answered on the flex, you can write to the NBDA & Fixture Lab team at any time with ANY questions about store design, merchandising, fixtures, remodeling, etc. Submit your questions and photos to design@nbda.com. Fixture Lab has been in bike shop design and merchandising for years, and they know how hard it can be. They also know what works. They create hard-working solutions for bicycle dealers every day, and it has paid off big time for many shops around the country. If you have a small retail business (especially in cycling, running, fly fishing, or other outdoor spo

Send us a textThis episode’s guests are Sam Quijano and Gordon Wadsworth from Bikeflights.  It’s a conversation with experts in a company that walks in two worlds daily. Hear how Bikeflights balances both retailers and their customers in their bike shipment process and about all things Bikeflights including special need-to-know details about shipping e-bikes. Go to https://magicmind.com/nbda and use code NBDA20 for 20% off everything and up to 56% off your subscription for the next 10 days.Support the show

Send us a textRetailer responses from the 2023 NBDA Retailer Excellence Awards. This week's question: How is your staff maximizing the profit potential of every bike that comes in for service?Support the show

Send us a textThis episode’s guest is Scott Buelter, CEO of Ascent360. Ascent360 is the leading provider of Relationship Marketing Software and Services to the Outdoor Industry. Scott’s team is an awesome group that brings marketing automation to bicycle retailers. Email campaigns and simple automation can have profound impacts on your bottom line. This episode we’ll cover some tips for retailers looking to get started including best time to send emails, what to send, who to send to, and how to welcome customers back into the store for services. Lots here.NBDA Member Deal: https://nbda.com/ascent360/Support the show

Send us a textRetailer responses from the 2023 NBDA Retailer Excellence Awards. This week's question: How do your displays encourage add-on sales?Support the show

Send us a textThis episode’s guest is Derrick Boatwright, Director of Marketing and Commercial Innovation at HLC. With a background starting in bike retail and over 20 years of experience at HLC serving in many different roles from sales to purchasing and marketing to ecommerce, Derrick and the crew at HLC are hyper-focused on making bike retail easier.  Through the use of technology, HLC is making it easier for retailers to save time, increase their profits, and remain relevant in a changing marketplace. We chat about the philosophies that drive HLC’s business, the aftermath (or lack thereof!) of the pandemic, and how data plays a role in optimizing the specialty retailer and distributor relationship.Support the show

Send us a textRetailer responses from the 2023 NBDA Retailer Excellence Awards. This week's question: Give us an example of how you overcame a challenge with your store exterior.Support the show