NBDA: Bicycle Retail Radio

Send us a textThis episode’s guests are Derek DiMedio, and Tony Stagliano, owners of Hershey Cycles.Located in the sweetest place on earth, Hershey PA, Hershey Cycles is doing things a bit out of the ordinary. A growing customer base and unique philosophy on customer relations, service, and sales this shop is one to watch. Listen in and learn more about Hershey Cycles, and their role in bringing focus to the Cannondale Bicycle Corporation, who was recognized with a permanent exhibit at The State Museum of Pennsylvania.Support the show

Send us a textToday's episode begins with a question from a retailer in Florida. "Chain replacement is a routine maintenance task... what do you recommend for bike shops on advising customers on when to replace their chains? Any common misconceptions?"If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.comOur newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn.Support the show

Send us a textThis episode’s guests are Yahor Buben Founder Velotooler and Amos Brumble, owner Brumble Bikes and Head of Operations at Velotooler.Velotooler connects cyclists, bicycle brands, corporations, and bike fleets, with local skilled bike mechanics. Listen in and learn how they are working with Bicycle Retailers, mechanics, mobile retailers, and brands to offer quick booking, expert solutions and timely service.Support the show

Send us a textThis Friday Flex, we continue our series with Navigating the Future: Bicycle Retailers' Guide to Consumer Trends in 2024Support the show

Send us a textIt's DeFeet Socks! Most everyone has owned a pair at one point! You likely have some in your sock drawer now!! Heck, I remember my favorite pair of DeFeet socks from the 90's! They had a logo on that short 3" ankle that looked like Burger King but read "Big Ring King." I wore them constantly! Just to think back when those 3" cuff heights were the norm!Guess what?!This episode’s guest is Shane Cooper, Founder, President, and Chief Sockologist at DeFeet International. Founded in 1992 DeFeet has become the world's leading cycling sock.Known for quality, innovation, and style they are always in the hunt for success. This conversation is insightful, we give the listener more into the history of Defeet, what's worked & what hasn't, what trends are here to stay, and what trends have come and gone....like those 3" ankle socks!?.....Tune-in as Shane shares retailer tips for sock sale success.Support the show

Send us a textThis week's Friday Retailer Flex is Navigating the Future: Staffing and Training Trends for Bicycle Retailers in 2024Support the show

Send us a textThis episode’s guests are Jessica Hill, Director of Sales and Aj Rasmussen, business development at Aventon. We delve into the dynamic world of e-bikes exploring consumer interests, purchasing patterns, and insights into retailer success working with this multifaceted brand.Discover the future trends shaping the e-bike landscape and gain valuable strategies for bicycle retailers looking to capitalize on this market.Support the show

Send us a textThis week on the Friday Retailer Flex it's all about riding the trends: Bicycle Retailers' Guide to Boosting Profitability in 2024Support the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.We begin this episode with a discussion about deflation in the industry.The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textThe Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab.If you would like your questions answered on the flex, you can write to the NBDA & Fixture Lab team at any time with ANY questions about store design, merchandising, fixtures, remodeling, etc. Submit your questions and photos to design@nbda.com.Fixture Lab has been in bike shop design and merchandising for years, and they know how hard it can be. They also know what works. They create hard-working solutions for bicycle dealers every day, and it has paid off big time for many shops around the country. If you have a small retail business (especially in cycling, running, fly fishing, or other outdoor sports) you need to know about Fixture Lab! They design cutting edge retail spaces that will make your competition green with envy. They also make a full line of retail store fixtures that present your product in amaz

Send us a text This episode’s guest is Greg McDonald, newly elected NBDA Board Member, NBDA Member and P2 Member. Also, General Manager at Ridley’s Cycle Canada. Advocating for a Canada-specific portion of the NBDA vision, Greg believes in enhancing the NBDA’s outreach to non-members. He aims to position NBDA membership as an investment in personal and professional growth, encouraging individuals to be their own leaders and shape their destinies. Support the show

Send us a textToday we have a special holiday poem for the Independent Bicycle Dealer.Support the show

Send us a textThis episode’s guest is Dejan Gakovic, Micromobility Business Development Manager at UL Solutions. An eBike and EV enthusiast and owner, Dejan joins us today to review UL2849. The conversation covers the standard in depth including history, importance, certification process, and future developments. Support the show

Send us a textThe holiday season provides an opportunity to take advantage of increased consumer spending. Heather reviews how our retailer members can boost profits and foster customer advocacy.Support the show

Send us a textThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.We begin this episode with talking about being in "the eye of the hurricane." What does the economy look like as we move into the slow season?The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.Support the show

Send us a textToday we have 4 questions to review, starting with:"My mechanic insists that checking the bottom bracket and truing the wheels be part of our bike build [process]... Unfortunately this means we have a 2 hour build. Any tips?"If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to heather@nbda.comOur newest edition to Bicycle Retail Radio, the Technician Flex is an ongoing podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn.Support the show

Send us a textThis episode’s guest is Stuart Blyth, CEO and Co-founder at Hubtiger.Hubtiger is a tech company that offers cloud-based repair and rental software solutions. Hubtiger is built to equip shops with the necessary tools to streamline operations, enhance customer experiences, and ultimately boost repeat business. Hubtiger has established itself as a leading software provider that is trusted by both repair and rental shops globally.In this conversation we talk about service center efficiency, how software can be a game changer and amazing customer experience.Support the show

Send us a textHeather uses this Friday Flex to share why and how we can use AI in bicycle retail business.Support the show

Send us a textThis episode’s guest is Michael Browne, Head of Marketing at Ride With GPS, here to share insights on how you as a retailer can work with Ride with GPS to create and share route resources with your customers using their recently released “Shop” account.Ride with GPS is the fastest and easiest way to get routes to your customers. Listen in as we talk about building community, group rides and giving riders peace of mind by knowing where they are going.Support the show

Send us a textThe Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab.This episode focuses on two stores that have been in their location a long time. What unique issues do they run into? Watch here: https://youtu.be/VQuRteuLvCQIf you would like your questions answered on the flex, you can write to the NBDA & Fixture Lab team at any time with ANY questions about store design, merchandising, fixtures, remodeling, etc. Submit your questions and photos to design@nbda.com.Fixture Lab has been in bike shop design and merchandising for years, and they know how hard it can be. They also know what works. They create hard-working solutions for bicycle dealers every day, and it has paid off big time for many shops around the country. If you have a small retail business (especially in cycling, running, fly fishing, or other outdoor sports) you need to know about Fixture Lab! They design cut