NBDA: Bicycle Retail Radio

Send us a textThis episode’s guest is Stuart Blyth, CEO and Co-Founder of Hubtiger, a multisided platform for the cycling industry. Hubtiger is a powerful online solution designed to improve workshop efficiency with online bookings, service scheduling, and automated communications. In addition to massive service center efficiency gains, Hubtiger, working in combination with retailers’ point-of-sale software, has been invaluable in fostering positive relationships between bike stores and customers by increasing awareness of customer history, enabling frequent communications, and boosting trust through greater transparency on what servicing has been done and when. Hubtiger is considered a Digital Game Changer for bicycle retail service centers. In this conversation, you will listen in to learn more about the Co-Founder and how Hubtiger can help your bicycle store elevate and modernize your service center administration while connecting the cycling ecosystem for the benefit of all.Support the show

Send us a textSuggestive Selling Support the show

Send us a textThis episode’s guest is Brian Shirk, Owner of Lodi Cyclery in Lodi, California. Fueled by a passion for cycling, Brian Shirk and his wife Karin opened Lodi Cyclery in January of 2021. The 2,200 square foot location has quickly become a hub of the community, with group rides, a Strava club, and custom shop cycling kit. Brain and his wife are active in the small business community and stoked to bring a bike shop back to Lodi. Listen in as we discuss what it was like to open a bike shop during the pandemic, unique ways to work with the community, and plans for future rider experiences.Support the show

Send us a textTaking care of IBD’s mental healthSupport the show

Send us a textThis episode’s guest is Brett Lang, Co-Founder of Ikeono, a texting platform that allows retailers to communicate easily with their customers. Brett started managing Tibella Sports Group in 2017, and quickly realized the industry deserved a better way to communicate. Brett founded Ikeono with his brother Dru Lang, and the platform has changed what communication with our customers looks like and further automated the customer feedback loop to drive positive experiences to review sites. As retailers, we know that customer communication is at the core of everything we do. This conversation will leave you inspired for how streamlined, direct, and efficient your communication can be, allowing you to free up some of your valuable time.  Support the show

Send us a textCURATING INVENTORYSupport the show

Send us a textThis episode’s guest is Amanda Batty, owner of the Bike Coop in Albuquerque, New Mexico, a professional athlete, a bike industry columnist, self-proclaimed trouble-making critic, and simply one badass human. Her raw, honest writing has captivated a following in our industry, her simple, elegant words carry no bullshit and simply tell things as she sees them. She took that same fire and passion and took over the Bike Coop ownership last fall. In this conversation we catch up with her about the shop, the continued bike boom, racing, and the current state of the industry. Find Amanda online: https://www.bikecoopabq.com/, https://www.amandabatty.com/Support the show

Send us a textDigital TransformationSupport the show

Send us a textThis episode’s guest is Hans Rey. Hans is considered the world’s leader in extreme mountain biking. He is a former trials world riding champion, a showman, stuntman, and an adventure mountain biker. He has traveled the world extensively riding over and through areas considered unrideable, all the while capturing the cultural, scenic, and spiritual aspects of these locations. Founding a nonprofit, Wheels for Life, Hans provides bikes for people in developing countries to use for transportation. In this special episode, Chad Pickard, NBDA Board Member and owner of Spoke-N-Sport Bikes in SD, sits down with Hans and catches up on the industry now, the bike boom, and everything to come, from the eyes of a legend.Slay The Bay - Urban MTB Adventure in San Francisco w Hans Rey and Brett TippieSupport the show

Send us a textA Special Message from NBDA President, Heather Mason.Support the show

Send us a textThis episode’s guest is Rick Snyder, owner of Mike’s Bike Shop in New Brunswick, Canada. Mike’s Bike Shop won not only a Silver Level Excellence Award in the 2021 Bicycle Retailer of Excellence Awards, but also won People’s Choice and has been winning this prestigious award for many years. This is only one of many accolades; the shop also has won Canadian Cyclist’s Bike Shop of the Year - Atlantic Region many times. In the bike business for over 40 years, Rick has learned what is successful for his business and what is not. He also has built one big destination store in Dieppe, NB that functions as HQ, serves all the Maritime provinces and beyond, and supports a huge online business. Rick would tell you the success of Mike’s Bike Shop is also thanks to its 25+ employees and the trust he and his staff build through relationships with customers is what keeps clients coming back. Support the show

Send us a textCultivating moral imagination.Support the show

Send us a textThis episode’s guest is Scott Buelter, CEO and President of Ascent 360. A relationship marketing leader who specializes in optimizing marketing programs through data, analytics and technology, Scott has led and built marketing programs for over 50 Fortune 500 clients in multiple industries. Working closely with the team at the NBDA, Scott has been helping to lead retailers’ best practices in data collection, guiding and educating on the importance of offering personalized and customer-centric service. This is a timely conversation as we as an industry look for insight in marketing, communication, and outreach to keep all cyclists engaged with the industry and local retailer.Support the show

Send us a textMarketing Strategies for 2022 and Beyond.Support the show

Send us a textThis episode’s guest is Michael Marckx, CEO and Founder of Moments of Cycling, a purveyor of the classic one day races in the United States, such as the Belgian Waffle Ride. Referred to as a creative strategist, his portfolio includes retailer, brand leader, community worker, and athlete. Michael is known for shaking things up and coming up with concepts that are new and disruptive; this conversation will provoke, inspire, and get the previously inert into motion. Support the show

Send us a textAnnual Physical Inventory Counts Best TipsSupport the show

Send us a textThis episode’s guest is Joe Coppola, Owner of Velo Concepts Bicycle Lab and Studio located in Culpeper, Virginia. Started in 2014, the bespoke bicycle retailer strives to be different from all others. Rather than take a one-size-fits-most approach, Velo Concepts' focus is on helping the rider select a bicycle that fits the unique needs, size, riding style and aspirations of the cyclist. The store features a state-of-the-art fitting lab, which, coupled with over 30 years’ experience performing fits, ensures that every rider gets professional-level fits using the latest technologies. They even have an in-house cycling sport orthotics lab. Joe is fanatical about the details and eager to take everyone's cycling journey next level - listen in for some sure takeaways for all retailers. Support the show

Send us a textRetailer Profitability and Rethinking the Shopping Experience Support the show

Send us a textThis episode’s guest is Sonya Looney, World Champion Professional cyclist, health coach, podcaster, keynote speaker, a current brand ambassador for 10 brands as well as owner of company, Moxy & Grit. Sonya is one of the largest social influencers in mountain biking in America, partnering with brands to generate new leads, create content and credibility, and devise marketing strategies. She has raced in over 20 countries and has over 25 career wins and course records in 11 countries. One badass human. With a passion for marketing, branding, nutrition, and overall wellness of body and mind, this conversation should leave you ready to pop the lids off your social media marketing and take your content and credibility to the next level. Support the show

Send us a textThank you and Cheers to 2022Support the show