NBDA: Bicycle Retail Radio

Send us a textThis episode’s guest is Master Wheel Builder Bill Mould, a Columbia University and Yale-educated scientist and engineer who served as a college professor, Air Force colonel, and civilian pilot among other things, before ‘retiring’ into his passion as a master mechanic and expert in bicycle physics and wheel building.  He has written a book on bicycle physics and engineering, has hand-built more than 6,000 wheels, and continues to study wheels through research, experimentation, and conversations with experts around the world. In the industry, we affectionately refer to him as Bill Mould Wheels. Support the show

Send us a textRetail Strategies for Improving SalesSupport the show

Send us a textToday's guest is Tom Ranieri, the owner of Pacuare Outdoor Center. The outdoor center located in Costa Rica is about a love for adventure, never-ending exploring, and passion for travel. Hosting guests from all over the world, Pacuare Outdoor Center also offers an affiliate program to bicycle retailers who wish to suggest and offer to their customers and riders a chance to experience a trip of a lifetime, while offering the retailer a revenue boost for the referral. Today’s conversation is about why now is a good time to think outside of the box with customer-centric conversations and also to start thinking about packing the bags for a trip to remember.Support the show

Send us a textInsight and future profitability in e-commerce - with Ben Barenholtz- QuiversSupport the show

Send us a textThis episode’s guest is Francisco Cornelio, lead mechanic, manager, dreamer, and creator at N+1 Cyclery and the N+1 vintage bicycle museum. N + 1 cyclery, located in Framingham, MA, was established in 2014. It isn't your typical bicycle shop. The vibe is different. The attitude is different. They are old world and new school. They know that your bicycle isn't just a bicycle, and they want to help you be whatever kind of rider you need to be. Listen in as Francisco shares his insight and unique tips. Support the show

Send us a textBicycle Shipping’s best shipping label practices- with BikeFlights.comSupport the show

Send us a textIn a recording on September 20th, 2021, NBDA President Heather Mason sat down with Rachelle Schouten, NBDA Development Director to talk about the upcoming 1st Annual Bicycle Industry Gala, recap CABDA Midwest and talk in more depth about the programing content- NBDA provides. With so many trade shows coming up, including Sea Otter, CABDA West, Philly Bike Expo and CABDA east the intent is to give you a little insight into what to expect and how you can interact with the NBDA. The industry will have a chance to unite on Friday September 24th for a very special evening celebrating the bike boom and encouraging new riders to mingle firsthand with us. Learn more about the Gala, silent auction, special cocktail and why you should organize a view party now. Tickets available at: https://nbda.com/programs/bicycle-industry-gala/Support the show

Send us a textIn a recording on August 31, 2021, NBDA President Heather Mason sat down with Jim Kersten, CEO and show Director of Bicycle Industry Trade Shows CABDA Midwest, West, East, and Summit, to talk about the upcoming CABDA shows and how and why retailers should take part in these events during these unique times. Relaunched in 2015, CABDA has grown from a small, single event outside Chicago, to become North America's series of B2B Events in the Bicycle Industry. Support the show

Send us a textHow to Increase Your Profit MarginSupport the show

Send us a textThis episode’s guest is Scott Holz, senior program manager at Specialized Bicycles. During his 13 years at Specialized, he progressed from SBCU instructor to brand strategist, and then manager of a global team before moving into his current role as a Senior Program Manager for the brand's single largest market. He has created brand strategies and directives for a global network of over 3,000 independent retail partners.Support the show

Send us a textPro Tips for Bike Retailers – Presented by Ascent 360Support the show

Send us a textThis episode’s guest is Mercedes Ross, executive director of Project Bike Tech. Voted one of the top 50 Influential Businesswomen in the bike industry, Mercedes leads an amazing non-profit that uses bicycle education as a conduit to teach core academics, enhance lives, create career opportunities, and inspire new generations to be passionate about bikes. She's worked in the ski, outdoor, motorcycle, scuba, and craft brewing industries, as well as owned her own motorcycle retail store for 15 years. Mercedes has led countless sales team training seminars and has been a featured speaker in both the bicycle and motorcycle industry national trade shows.Support the show

Send us a textElevate the Post Bike-Sale Customer Experience with Your Knowledge. - Presented by QBP/BIKEFITSupport the show

Send us a textThis episode’s guest is Lauren Jenkins, Communications Director at the League of American Bicyclists. Lauren handles all of the League's communications, everything from social media to what you see on the website. Her goal is to inspire people to ride bikes, advocate for safer roads, and celebrate the joy of cycling through storytelling. Lauren joined the League in 2019 after seven years as a public relations consultant. Listen in to learn more about the League’s programming and how you can interact to join in making a more bicycle-friendly America. Support the show

Send us a textHow to talk to customers- Presented by HLCSupport the show

Send us a textToday's guest is Lance Camisasca, bike show director at the Big Gear Show. Having served in the trade show industry for over 20 years, Lance is an experienced event creator and director who is globally acclaimed for hosting productive and purposeful gatherings whose blueprints are proven to be years ahead of their time. Learn from this conversation more about Lance, takeaways from Big Gear show 2021, and a glimpse into the future ahead. Support the show

Send us a textCustomer service traits you should look for when hiring.Support the show

Send us a textThis episode’s guest is Bob Stomel, Director of Sales for the Huffy Corporation. With a bicycle industry background that spans an impressive 34 years, Bob has not only led and inspired sales teams but developed bicycle sales programs for national and regional retailers. An impressive background in monitoring sales, marketing, product development, forecasting, customer care, and team building lends Bob to be a visionary on the future of bicycle retail. Support the show

Send us a textIn a recording on July 27, 2021, NBDA President Heather Mason sat down with Aaron Stehly, Director of Education at Quality Bicycle Products, and Jeff Donaldson, Barnett Bicycle Institute School Director and leader of all technical training at U of Q and QBP centered around service departments and profitability, to talk about the topic of the bicycle retail service center. Topics covered include staffing, turnaround, pricing, e-specific repairs, paper verse paperless, and more. Addressing retailers' concerns over rapidly changing environments, Aaron and Jeff offer candid guidance and support while answering several questions submitted via NBDA members in this special event.Support the show

Send us a text4 important Components of Retail Sales TrainingSupport the show