NBDA: Bicycle Retail Radio

Send us a textUsing Bike Exchange to compliment your Click and Collect options.Support the show

Send us a textThis episode’s guest is Albert Cabbad, owner of R&A Cycles. R&A has 2 locations offering cutting-edge inventory. Al has over 30 years' knowledge of cycling and fitting and believes only in advertising products that R&A Cycles has physically in store. Al is leading out retail with an honest reputation and an immense desire to fulfill all of their customer's needs.Support the show

Send us a textThe Importance of Retailers Selling Everywhere.Support the show

Send us a textRetailer’s Top Takeaways:1. Current e-commerce landscape2. Add on sales in e-commerce3. Forward trends in e-commerceIn this episode we talk with Ryan Atkinson, President and Co-Owner of SmartEtailing;  a company committed to the success of local independent bicycle retailers by providing software and services that help them effectively compete in an evolving retail environment. Smartetailing provides website, marketing, and data solutions exclusively in the cycling industry. Bike shop e-commerce has seen tremendous growth recently which has solidified the value SmartEtailing delivers for bike shops. The company recently announced their planned merger with Retail Toolkit as they expand their capabilities into business intelligence and marketing automation. In this episode, we chat with Ryan about the current landscape as well as engage with him in an NBDA member-submitted Q&A session. Support the show

Send us a textVisual Merchandising and How to Make Standout Product DisplaysSupport the show

Send us a textRetailer’s Top Takeaways:1. Redefining what a bicycle shop can be. 2. E-commerce in Bicycle Retail3. Making your business more personalIn this episode, we talk with Jeff Cayley, an entrepreneur who believes in chasing your passions in life, having fun doing it, and hopefully making some people happy along the way. Jeff is one impressive guy with a can’t help but notice business model. Redefining what a bike shop can be, he is leading consumer-centric retail by creating a uniquely holistic customer experience. Employing 40 of the most talented individuals his team curates extensive amounts of sharable media to make every interaction simply more than a shopping experience. Support the show

Send us a textMeet Steve Hellin. Steve is the driving force behind Bike Exchange. Bike Exchange makes it easier for people to find, research, and buy all their cycling-related needs, through destination marketplaces. They support and connect hundreds of retail bike stores and brands around the world. Steve joined BikeExchange in March of 2020. Prior to BikeExchange, Steve held various leadership positions in the software and e-commerce industries at companies including IBM and ChannelAdvisor. Key takeaways:1. Utilizing Bike Exchange as a sales channel 2. Keeping the bike boom alive Support the show

Send us a textTraits of a successful person.Support the show

Send us a textMeet Nate Nordstrom. Lifelong entrepreneur and new business owner of an e-centric bicycle retail location featuring electric assist bikes, electric scooters, and traditional “acoustic” bikes.Support the show

Send us a textCommunication - Consistency and ContentSupport the show

Send us a textMeet Mark Sutton. A cycling journalist with over 15 years of experience who established Cycling Industry News; a global brand and leader in its domestic market. A freelance contributor to various industry publications with a keen interest in everyday cycling, product innovation, and cycling infrastructure. His goal is to promote cycling at a local, national, and global level. Support the show

Send us a textEmployees – Attract and Retain.   Support the show

Send us a textMeet Matt Wallin. Outside of running a shop, Matt is building a community, specifically a community-based program for youth. His focus is on managing and building trails, coaching the high school cycling team, technical clinics, and community outreach. His shop is leading the path for a new style of retail. Support the show

Send us a textBelieve in Yourself. Support the show

Send us a textSpecializing in bicycle industry insurance programs.   Bike Shops, Product Liability for manufacturers/suppliers, professional trail building contractors, advocacy groups, and everything in between, Scott is an athlete who lives in the same hometown as the American Birkebeiner Ski Race. He started the Fat Bike Birke, as well as helped to launch a 55-mile fat bike trail system. He was a 12-year board member for the Birke and is co-author of the Economic Impact of Trails/ Silent Sports. His current work is endorsed by NBDA, PBMA, Bike Cooperative, QBP, and others. Meet Scott Chapin.  Support the show

Send us a textThe Importance of Cleanliness in Retail.Support the show

Send us a textBike shop owner of Twisted Spokes in Johns Creek, Georgia, known for engaging women, growing interest, working with the community, and advocacy. A once legal career has assisted her in those areas and helped her rally others. A life-changing accident affected her love of teaching children and other beginners. Today we will not only learn Shellie’s story but ways we can implement similar techniques to build an engaged active community around our shop. Meet Shellie Dimery-Noisette. Support the show

Send us a textNow is the time to adapt technology. Support the show

Send us a textAn industry veteran and visionary in leading real-time service contracts and insurance consulting. Meet Frank McMillian.Founder of Ensure Protect, developer of R.I.D.E.S, (Ride it Daily Extended Service), Frank brings years of experience to the mic.  Co-founding the first online real-time service contract solution. Later adopted by Dell and Amazon, Frank brings to the conversation an in-depth look at his platform R.I.D.E.S, he shares the vision of the program, the profitability aspect, and the tools for retailers to implement now. More than service contract conversation, we talk about customer service, customer retention, racing sea otter, and all the personal bits that lend themselves to success. Support the show

Send us a textCreate a truly personalized shopping experience.  Support the show